Privacy Policy

1. Introduction

Eeda is operated by JAD Technologies LLC, a Michigan limited liability company (“we,” “us,” “our”). This policy explains what information we collect, why, and what control you have over it. It covers the Eeda app for iPhone and Android and the website at geteeda.com.

Contact us any time at support@geteeda.com.

The short version: We collect what we need to run a local services directory, with booking requests for the Pros who take them. We do not sell your personal information. To see which of our ads on Facebook and Instagram work, the app and geteeda.com use Meta’s tools, which tell Meta a few things — such as the app being installed or opened, an account being made, or a page of the website being visited — but never your name, email, phone number or address; some state laws call that “sharing” for advertising, and you can turn it off (Section 3.12). If you use the contacts features, the names and numbers in your contacts never leave your phone; a home account keeps only one-way codes of the numbers, so we can tell you when someone you know joins, and you can switch that off at any time; and when you invite a pro, we keep a one-way code of that one number, so we know if they join. You can delete your account and your data at any time from inside the app.

2. Who This Covers

• Customers — people using Eeda to find, contact, and book service professionals.
• Pros — service professionals with listings on Eeda.
• Visitors — anyone browsing geteeda.com, including people who leave their details on the homeowner sign-up form, businesses that ask us to list them with the “List my business” form, and pros who type their cell number on a member’s invite link page (Section 3.11).

3. What We Collect

3.1 Information You Give Us

All users: name, email address, phone number, and — if you sign up with a password — a password. Passwords are handled by our sign-in provider and stored only in hashed form; we never see or store a readable password. If you sign in with Apple or Google instead, we receive the name and email address (or Apple’s private relay address) that Apple or Google shares with us, and no password exists. An email address that comes from Sign in with Apple is marked as confirmed on your account without a confirmation email, because it comes from your Apple Account.

Optional details: a home address (your street address, or just your town — Customers), a profile picture (Customers), notes and tags on the pros you save, who can see each save (“My friends” or “Only me”), which friends you pinned to the row under the faces on the Friends tab (up to six; never shown to Pros or other members), and reviews you write (see “Reviews” below).

Your cell number, confirmed: we text a one-time 6-digit code to the cell number on your account, and you type it in the app (Section 3.10). We keep that the number was confirmed and when — or that a member of our team marked it confirmed, for someone who cannot get our code — and how many codes were sent today, so that nobody is sent too many. The code itself is made and checked by our text-message provider; we never see it.

Texts about your page (Pros): whether you agreed to get texts about your page, the exact words you agreed to, when, and where (the box on the sign-up form or the switch on the Account tab) — or that you turned it off or replied STOP — and the month of the last monthly text, so that nobody gets the same month twice.

Settings (Customers): whether “Tell me when my contacts join Eeda” is on or off. It is on unless you turn it off on the Account tab, and your choice is kept on your account. What that setting keeps, and when it is deleted, is in Section 3.2.

The profile picture is optional and is for Customers. You can add one on the Account tab (tap “Add a photo” under the circle), where you can also change or remove it at any time. Your phone squares it off and saves it again as a small picture before it is uploaded, which drops the hidden location data a camera adds. It is shown to signed-in members beside your name: on your member card (Section 3.2), on the Friends tab of anyone who has added you or whom you have added and on your page there, in Find friends, and beside your name on the reviews you write. Removing it takes it off every one of those places. It is deleted with your account.

Account details we record ourselves: the version of the Terms of Service and Privacy Policy you accepted and the time you ticked the box (Section 4 of the Terms), and the time you first dismissed the notice the app shows before your first call, text, or email to a Pro; and, for a Customer, the time we first looked for members to tell that you joined (Section 3.2), so that it happens only once. These are kept on your account so we do not ask or tell anyone twice, and are deleted with it.

The home address is optional and is for Customers. You can give it on the sign-up form or, at any time afterwards, on the Account tab: your full street address (for example “6178 Charles Dr, West Bloomfield Township, MI 48322”), or just your town. On an iPhone, matching street addresses appear under the box as you type, and you can tap one (Section 3.5 says where they come from). We keep the address as you typed or picked it, together with the name of its town (such as “West Bloomfield Township, MI”) and the map point of that town — never the map point of your house. We use the town to find Pros near you, to start the Pros tab there, and to pick the seasonal notes and daily tips for your part of the country; in the app, the full address is used only to fill in the job address when you book a Pro, which you can change before you send it (Section 3.5). Only you see your street address in the app, and our administrators when they help you with your account (Section 4); if you leave it as the job address of a booking request, the Pro sees it once they confirm the booking, as Section 3.5 explains. Everyone else sees only the town: it is the city on your member card for other signed-in members who find you (Section 3.2), and the city a job you post starts with. If you choose “Use my current location” for your home address, we keep only the town your phone is in. You can change your home address or leave it blank; leaving it blank simply means the app looks near a town you choose, or near your phone’s location if you allow it, or else asks where to look.

Home upkeep reminders (Customers): the tasks you track on the My Home tab, how often, when you marked each one done, and the features of your home you switched on (for example a septic system or a pool). Every day you mark a task done is also kept on your Done tasks list on the My Home tab — which task, its name on that day, and when you marked it done — even after you stop tracking that task, until you delete your account; “Undo marking it done” takes that day off the list again. The first time you open the My Home tab with nothing tracked, we add eight basic upkeep tasks for you (such as testing the smoke alarms and changing the furnace filter), with their reminders on; you can change them, turn off their phone alerts, or stop tracking them, like any task you add yourself. We keep a note on your account that we added the basic tasks for you (or that you already had tasks of your own), so we never add them again. All of this is kept under your account, is never shown to Pros, friends, other members, or our team, and is deleted with your account. The reminders themselves are scheduled by the app on your phone; we keep a note of when each in-app reminder was sent so we do not send it twice.

Jobs you post (Customers): the service category, the title and details you write, up to four photos, when you need it done, an optional budget range, and the city the job is in with the map point for that city — never a street address. Your phone removes the hidden location data from each photo before it is uploaded. We also keep when the job was posted and closed, whether you told us you hired someone and which Pro, and any Pro you blocked from quoting on it. While a job is open (or still waiting to be read) and has no quote showing on it, you can change its title, details, timing, budget, and city; the job then holds only your new version. We never store your name, phone number, or email address on a job, and who posted a job is kept apart from it, where only you and our team can see it. We keep a count of your open jobs, and a note that one of your jobs has been approved, on your account.

Quotes (Pros): when you quote on a job (a lead, on your Leads tab), the price or price range (or “estimate after a visit”), when you could start, and your note, with the dates you sent or changed it. Lead alerts are on unless you switch them off; if you change them we keep your choice and the distance you picked, and we keep the list of leads you chose to hide, on your account.

Bookings: if you send a booking request to a Pro who takes online booking, we keep the service, the date and the time you asked for (any time in one of the Pro’s windows, one hour inside it, or an exact time on an older listing) and, when the Pro set one on confirming, the hour the Pro will arrive, the city the job is in, and any note you add, with your name, and the booking’s status (requested, confirmed, declined, expired, cancelled, completed, no-show), when it was sent and answered, for a cancellation which side cancelled, and for a no-show which side was marked absent and who marked it.

The full job address you type and your phone number are kept in a separate part of the booking record that the Pro’s app can open only once the booking is confirmed. Until then the Pro sees the city and nothing more, and if the request expires or is declined the Pro never sees either. Our team does not read that part. It is deleted with the booking.

Pros additionally: business name, the base city you work from (a city and state, such as “Troy, MI”, with the map point for that city — never a street address) and business phone, a business email address if you give one, your website if you give one, service categories, services and prices, the payment methods you accept (names only, such as cash or Zelle — never an account, handle, or link), whether you take emergency calls, business description, years in business, photos of work, working hours, whether you take online booking (a free switch, “Take bookings online”, on the Account tab) and the times customers can book, and any credential information you choose to provide — a license number with its issuing body and state, a certificate of insurance you upload, and statements such as bonded, veteran-owned, or family-owned. Credential information and documents are displayed on your public profile as provided by you, with the date you provided them. We do not check them. If you give the month your certificate of insurance runs out, your public profile stops showing the certificate and the “Insured” badge once that month has ended, until you provide a new one; we remind you before and after (in the app, and by a push notification if you allow them), and keep a note of the date you gave and when each reminder was sent, so none is sent twice. A new Pro’s business phone starts as the mobile number on the account, so it does not have to be typed twice; you can change it on My page at any time. Your statement: before your listing goes live, you tick a separate box that you hold every license, registration, permit, and insurance policy your work requires and that everything you entered is accurate and current (Section 5.1 of the Terms); we keep the words you ticked, the date of that wording, the time, and your account’s identifier, on your listing’s own record (the record the app reads to show your page), and they are shown to our team beside your listing. Dated copies of your listing: every time your listing is created, changed, or deleted — by you, by our team, or by our system — we keep a copy of what it said — its words and details, with links to its photos and documents rather than the files themselves — with the time and who made the change. Only our team can see these copies, and they are kept for three years from each change (Sections 6 and 7).

Before & after photos (Pros): the pairs of photos of finished work you add (up to 12), with an optional caption and which of your services the job was, the two boxes you tick (the homeowner’s permission, and no address visible), and whether our team approved the pair, when, and any note we wrote. Your phone saves each photo again before it is uploaded, which drops the hidden location data a camera adds.

Reviews: the star rating and the words you post about a Pro, with the name on your account and the date. A review is linked to your account — that is how the app keeps to one review per Pro per member. A person at Eeda reads each review before it is shown; until then it is visible only to you and our team. We record whether it was posted, when, which member of our team decided, and, if it was not posted, the reason (seen only by you and our team). Once posted, it is shown on the Pro’s listing to every signed-in member. Reviews cannot be edited once posted (see Section 6).

Reports: if you report a listing, a member, a job, or a quote, the reason you choose and any details you type.

Blocks: the list of members you have blocked, kept on your own account record, plus a small note on the blocked member’s record that lets their app keep you out of their results too. The app never shows anyone that note.

Payments (Pros only): the Pro Listing is a subscription you buy from Apple inside the app, monthly or yearly; online booking comes with it and is not bought separately. Apple is a separate company that takes the payment under its own privacy policy and holds your card details; we never receive your card number, the name on your card, or your Apple Account’s email address. From Apple we receive, for your plan: which billing period you chose; whether it is working, in its free months, being retried after a failed charge, ended, or refunded; when it was bought, when the current period ends, and when any grace period or refund happened; whether renewal is on; whether it was a real purchase or a test one; and Apple’s identifiers for the purchase. So that Apple’s messages say which Eeda account a purchase belongs to, we make a random code for your account the first time you open the plan sheet — letters and numbers with nothing about you in it — and pass it to Apple with your purchase; Apple sends it back with every message about that plan. We keep a record of each of your Apple subscriptions, that code, and a short summary of your plan on your account, which the app shows you on the Account tab. Apple also sends our servers a notice whenever something happens to a subscription (a renewal, a cancellation, a failed charge, a refund); we keep a short note of each notice for 90 days so that a notice Apple sends twice is handled once.

Communications: messages you send to support@geteeda.com and details you leave on the homeowner sign-up form on geteeda.com (name, email, city and state, and optionally phone). Each email address can be on that list once; if you sign up again with the same address, the form tells you that you are already on the list.

Asking us to list your business (on geteeda.com): if you fill in the “List my business” form, we collect what you type — your business name, your name, your cell phone number, your city and state, and, if you give them, your email address and the kind of work you do — together with the fact that you ticked the box that reads “A person at Eeda may call, text or email me about listing my business. I have read the Privacy Policy.”, when you sent the form, and where your request stands (for example, new or contacted). We use it only so that a member of our team can call, text or email you about listing your business and, once you have agreed, list a page for it (“Pages Eeda lists”, below). Our team reads it on our administration site, and a copy is emailed to our support mailbox, support@geteeda.com. Each cell number can be on that list once; if you send the form again with the same number, it tells you that you may already be on our list. Nothing you send on that form is published by itself: a page goes up only with the details you agree to when a member of our team contacts you, which may include the same business name, phone number, kind of work and city. What you sent on the form is deleted two years after you send it, or sooner if you ask (Section 7).

Until October 21, 2026, pros could also pre-register their whole listing on geteeda.com before the app opened. Those pre-registrations are deleted from our database and file storage, with their photos, documents and claim codes, the website sign-ins made for them, and the small records kept for them (scrambled copies of email addresses and daily counts); we no longer collect them. If you already brought yours into the app with its claim code, your page stays: it is your own listing now. Our team is deleting, by hand, the emails about them that our support mailbox received or sent at the time.

Pages Eeda lists (Pros, from public business information or with the business’s agreement): when a member of our team lists a page for a business before it has an Eeda account (Terms Sections 3 and 4) — one at a time, or from a spreadsheet — we keep for the public page only the business name, its phone number, its kinds of work (up to three) and its base city, with a point on the map near it (rounded to about half a mile, never a street address), whether the page was built from public business information or from details the business gave us, and whether its number can take text messages. Privately, our team keeps: where the details came from; the business’s email address and ZIP code, when we have them (the email address is never shown on the page; we use it only for the monthly email about the page, for a member of our team to email the business about its page, and to answer the business); the kind of phone line the spreadsheet named (never the phone company); the name of a contact person, when we have one; for a business that gave us its details, the name of the person who agreed, their cell number and email if they gave them, and how and when they agreed (by phone, in person, by email, or by text) to be listed and to be contacted about the page; which member of our team listed the page and when (and the file name of the spreadsheet, when it came from one); how the page was placed on the map (the point in the spreadsheet, a town we know, a map lookup of the city, or a point typed by our team); a later date the page comes off search if our team extended it; which member of our team texted or called the business about the page and when (and for which date); for the monthly email, a random code for its unsubscribe link, which months it was sent or skipped, and whether the address unsubscribed; a six-character code that is the page’s own claim link (geteeda.com/claim/ followed by the code), which names the page and nothing else — a member of our team may email or mail it to the business, and the page it opens shows the page’s basics and the steps to take charge of it or remove it; and where the page stands (listed, off search, or claimed). We also keep the one date the pages we listed come off search, and which member of our team set it. The page is public like any listing, marked “Listed by Eeda” until the business claims it; the private part is seen by our team only. When a Pro account’s confirmed cell number is a listed page’s number, we keep on that account which page to offer (“Is this your business?”) until the Pro claims it or says it is not theirs. When the business claims the page, the page becomes that account’s listing, and the private part is marked claimed.

Claiming or removing a page Eeda listed: when someone asks for the six-digit code that claims or removes a listed page (Terms Section 4), our text-message provider sends it to the page’s phone number, as a text or an automatic voice call, and checks the code typed; we never see the code. We keep counts of the codes asked for and typed, per page, per account and per IP address (the IP address only as a scrambled code), so nobody can text or call a business over and over, and delete them in a daily clean-up once they are two days old; when someone opens a listed page’s claim link (geteeda.com/claim/…), that page asks our servers for the page’s basics, and we count those questions per IP address and hour the same way (deleted by the same clean-up); and, after a code is typed correctly, a note that the account may claim that page for half an hour, deleted once it is a day old. When a page is removed this way, or by our team at the business’s request, we keep the phone number, the business name, when and how it was removed, so that number is not listed again. If the code cannot be received and the person asks a person at Eeda for help, we keep the page, what they asked for (to claim it or to remove it), their name, how to reach them, any note they typed and, when they are signed in, their account; our support mailbox gets a short note that a request is waiting, without its details.

3.2 Contacts — Finding Friends, and Knowing When They Join

The Friends feature can show you which people in your phone’s contacts already use Eeda, so you can add them as friends; friends who have added each other see the pros each of them chooses to share (Section 5). For a home account it can also tell you, later, when someone in your contacts joins Eeda. Using your contacts is entirely optional. Nothing happens until you tap the button and grant permission on your phone, and before your phone asks, the app tells you what is kept.

When you do:

• Your phone converts each phone number in your contacts into a one-way cryptographic code (a SHA-256 hash) on the device, before anything is transmitted.
• Names, phone numbers, email addresses, and every other contact detail stay on your phone and are used only to draw the list on your screen. Only the codes ever leave your phone.
• Finding friends: the codes are sent to ask our database which of them belong to Eeda members. That question keeps nothing.
• Knowing when a contact joins (home accounts only): so that we can tell you when someone in your contacts joins Eeda later, a home account also keeps the codes — at most 5,000 of them — with its account. The app explains this before your phone asks for the permission — on Find friends and on Invite a pro in these words: “When someone in your contacts joins Eeda, we’ll tell you so you can add them. Eeda keeps only scrambled codes of the numbers, never names or numbers. Turn this off any time on the Account tab.” — and on the Account tab in the line under the setting, which says the same before its “Allow contacts” button asks your phone. While contacts are allowed, your phone sends a fresh set of codes about once a week when you open the app, so a contact you add is picked up; it never asks for the permission to do this. If you allowed contacts before October 6, 2026, nothing is kept until you have accepted this version of the policy in the app and the app has shown you the explanation above — on Find friends, on Invite a pro, under the setting on the Account tab, or in a one-time message titled “Know when your contacts join Eeda” that appears when you open the app. Choose “Turn it off” there and nothing is kept. You can turn the setting off at any time, which deletes the codes. Pro accounts keep no codes.
• When someone whose number matches one of your codes creates a home account (the first time their number is on their account, within 30 days of joining, once they have confirmed that number with the code we text to it), we send you one in-app notification and push notification: “… is now on Eeda,” with their name on Eeda, and “Someone in your contacts just joined. Tap to add them as a friend.” Tapping it opens their page on Eeda; nobody is added for you. You are not told if either of you has blocked the other, or if you have already added them.
• The setting “Tell me when my contacts join Eeda” is on the Account tab. Turning it off deletes the codes we kept, at once, and stops these notifications; turning it back on sends the codes again from your phone, but only if contacts are already allowed. If they are not, the line under the setting says so, with a button that asks your phone (“Allow contacts”) or opens your phone’s Settings.
• The codes are seen by no other member and cannot be opened from our team’s tools; our backend uses them only to spot a contact joining. They are deleted when you turn the setting off, when you or our team delete your account, and 12 months after your phone last sent them.
• We never use your contacts to send invitations, marketing, or any other message, and we never message anyone in your contacts. If you choose to invite a friend, the invitation is a text message you send yourself from your own phone.
• We do not sell, rent, or share contact information or these codes with anyone.

If you are in someone else’s contacts. When you create a home account and confirm your cell phone number on it with the code we text you, members who have your number in their phone’s contacts and keep the setting above on may get that one notification, with the name on your account, and can then open your member card and add you. It is sent once, within 30 days of your joining, never to someone you have blocked or who has blocked you, and never to someone who has already added you; Pro accounts are never announced. We match your number only as a one-way code: the code of the number on your own account against the codes their phones sent. There is no setting that stops this one notification; what anyone can see about you afterwards is your member card (below).

Inviting a pro you know is separate and smaller. When you tap “+ Invite a pro” on the Friends tab or “Know a great pro?” on the Account tab (a Pro: “Know another pro?” on the Account tab) and then “Show my contacts”, the app asks for the contacts permission, if you have not already given it (the same one described above), and reads your address book on your phone, only to show you a list of your contacts. You tap “Invite to list” beside the person you want to text, and the app opens your own Messages app with an invitation addressed to that person, with your own invite link. Of the person you pick, only a one-way code of the number you invited is sent to Eeda and kept, so that you can earn the $25 Virtual Visa card if they join and pay for a first month (Section 3.11) — never their name or the number itself; the list exists only on your screen while it is open, and you send the text yourself, from your own number. (Allowing contacts here also lets a home account keep the one-way codes described above, unless you have turned that setting off.)

Asking a friend. On the page of a friend you have added, under a person’s face on the Friends tab, and beside a friend in the “Your friends and this pro” box on a Pro’s page, the app checks whether that friend is in your own phone’s contacts, so the button that asks them for a pro (“Ask Sarah for a pro”) or about that Pro (“Ask Sarah about them”) can open your own Messages app straight to them. It does this only if you have already allowed the app to read your contacts — it never asks for the permission there — and it works entirely on your phone: your friend’s member card carries only the one-way code of their number, and your phone compares it with codes it makes from your own contacts. This check sends nothing and stores nothing. If your friend is not in your contacts, or the permission is off, the button does not appear.

So that friends can find you the same way, we store a one-way code of your own phone number and of your own email address on your member card, along with your name and the town of your home address (never the street). (Until October 17, 2026 the card also held an invite code you could share with friends; codes are no longer made, and our monthly clean-up deletes the old ones.) Other signed-in members can find you by searching your name, by typing your exact phone number or email address, or by matching their own contacts as described above; what they see is your name, your profile picture if you added one, your town, and how many pros you share with friends (saves marked “Only me” are not counted). Your member card, including those one-way codes, is deleted when you delete your account.

A one-way code cannot be turned back into a phone number directly, but phone numbers are short enough that a code could in principle be tested against guessed numbers. For that reason we treat these codes as personal information and protect them like the rest of your account.

3.3 Location

With your permission, the app reads your device’s precise location to show Pros near you. It is read only after you allow it: the app first asks “Show pros near you?” and goes on only if you tap “Use my current location” (or the same button when choosing where to look). Once allowed, the app uses it to start the Pros tab when you have not chosen a town or saved a home address, and your exact spot never reaches Eeda — we never save or share it, and the app does not remember it from one open to the next. When you tap “Use my current location”, your phone asks its own map service (Apple’s on an iPhone, Google’s on an Android phone; Section 5) which town that spot is in, so the app can show its name. It is used on the device to measure how far away each Pro is, and we do not track your location in the background.

We do not save the precise reading. The only place we keep on our servers is the home address you choose to give (Section 3.1) — your street address, or just your town — with the map point of its town, never of your house. The town is what we use to find Pros near you, to start the Pros tab there and, on your phone only, to pick the seasonal notes and the daily tips for your part of the country. If you use your current location to set your home address, we keep only the town your phone is in. A place you choose on the Pros tab — a town or ZIP code, or an address if you type one — is remembered on your phone only, for your account, so the tab opens there next time. It is never sent to us. It is forgotten when you sign out, when you choose your current location instead, or when you choose your home address again. Giving it is optional: you can type it when you sign up, add or change it later on the Account tab, or never give it at all, in which case the app asks where to look. You can use Eeda without location by entering a city or ZIP code instead, and you can revoke location permission in your device settings at any time.

3.4 The Job Board — What Pros See

A job you post can be seen by Pros whose listing is live, while it is open. After it closes or is taken down, the Pros who sent a quote on it (and the Pro you hired, if you tell us) can still open it. The app shows each Pro the jobs in the categories they list, within 100 miles of their base city, and a Pro who keeps lead alerts on may also get a notification about it. In the Pro’s app, a posted job is called a “lead”, and open leads appear on the Pro’s Leads tab. They see what you wrote, your photos, when you need it done, your budget range if you gave one, the job’s city, and roughly how far it is from them. They never see your name, phone number, email address, street address, or member card through the job. A Pro learns your number or email address only if you call, text, or email them yourself. If you tell us you hired a Pro who quoted, that Pro is told that a homeowner in your city picked them for that job.

A quote a Pro sends is shown only to the Customer who posted the job, next to the Pro’s public listing details (business name, rating, city, and the payment methods they accept). Other Pros never see each other’s quotes; they see only how many quotes a job has.

A member of our team reads a member’s jobs before any Pro sees them until one has been approved (for most members, just the first), and may read any job or quote that is reported or that we need to look at to enforce our Terms. Staff do not see your name or email address on the job itself; they see who posted a job only when they handle a report about it, or when they look up your account to answer a support request (Section 4).

3.5 Bookings — What a Pro Sees

When you send a booking request, the Pro sees your name, the service, the date and the time or window you asked for, the city the job is in, and any note you add. They do not see your street address or your phone number yet.

When the Pro confirms the booking, the Pro also sees the job address you typed or picked and the phone number on your account, so they can reach you and get there. If the request is declined or expires, the Pro never sees either. Your email address is never shared with a Pro.

Typing an address. The job address box starts with your home address, if you saved one (Section 3.1); you can change it before you send. On an iPhone, as you type an address there — or your home address, on the Account tab, or on the sign-up form once you have ticked the box agreeing to our Terms and this Privacy Policy — the app lists matching street addresses under the box; tap one, then add an apartment or unit number if you have one. Those suggestions come from Apple’s map service, through your iPhone: what is in the address box as you type or change it — the letters you have typed so far, or the address you are changing — goes from your phone to Apple, with a rough area to search in when the app knows your town (so that nearby addresses come first), and Apple handles it under its own privacy policy. (A street address you picked from the list, or the saved street address the job address box started with, is not sent again while you add an apartment or unit number after it.) Eeda receives nothing while you type, and keeps only the address you send with a booking request or save as your home address. On an Android phone, or in an older copy of the app, no street suggestions appear and you type the address as before. Under the other place boxes — where the Pros tab looks, the city on a job you post, and a Pro’s base city — the app suggests towns from a list of United States towns built into the app, so nothing you type there is sent anywhere for those suggestions. (Finding the place you chose on the map may still use your phone’s own map service; see Section 5.)

Either side can cancel a booking, and, once the booked time has passed, mark it a no-show; the other side is told who did. You see the Pro’s answer, and the Pro’s business name, phone number, and base city, on your booking.

Your phone’s calendar. If you turn on “Put confirmed bookings on my calendar” — from the card that appears on My bookings (a Customer) or the Calendar tab (a Pro) once a confirmed booking is there, or from the switch on the Account tab — the app writes each booking the Pro has confirmed into your phone’s own calendar by itself: the time; a title such as “FastFlow Plumbing — Drain cleaning” (for a Pro, “Drain cleaning — Sam Rivera”); the job address; and a note saying the booking came through Eeda, with the other side’s phone number, your own booking note and, for a Customer, a reminder to agree the work and the price with the Pro directly; plus one alert an hour before. When a booking is cancelled, Eeda takes its event off again. A request the Pro has not answered never goes on; a booking that is done or marked a no-show keeps its event. Your phone asks once for calendar access — on an iPhone, full access, because the add-only kind cannot find an event again to remove it. Eeda reads nothing in your calendar: it only creates events, and looks up, by the ids it kept, the events it made. The setting and those ids are kept on your phone only — never on your account, never sent to us; nothing about your calendar reaches Eeda. Turn the switch off (Account tab) and the events Eeda added for bookings still ahead come off and no more are added; past bookings’ events stay. “Not now” on the card keeps it away for a week, and your phone’s Settings (Eeda, then Calendars) is the other way to allow or stop it. The email that tells you a Pro confirmed your request also carries a small calendar file, eeda-booking.ics, that adds the booking — its time, the Pro’s name and number, and the job address — to any phone or computer’s calendar in one tap. It holds the booking as the email describes it, plus the job address you typed, so your calendar knows where.

3.6 Sensitive Personal Information

Some of what we collect counts as “sensitive personal information” under California and similar state laws: your precise location, if you allow it, and your account log-in details. The address where a booked job will happen, and a home street address if you give one, are typed or picked by you rather than read from your device, but they are the most sensitive things we hold about a Customer, and we treat them the same way. We use precise location only to show you Pros near you. We never use any sensitive information to work out characteristics about you, and we do not sell or share it — none of it goes to Meta’s advertising tools (Section 3.12).

3.7 Information Collected Automatically

We do not use third-party analytics software in the app or on the website. The one advertising tool we use is Meta’s — its SDK in the app and its pixel on the website — only for our own ads (to see which of them work, and to help Meta show them to people more likely to be interested); what it collects, and how to turn it off, is in Section 3.12. Apart from that, what is collected automatically is limited to what running the service requires: the servers that host Eeda record standard connection details such as IP address, device type, operating system, and time of request in their logs; when you leave the Email box on the Create account screen, the app asks our servers whether that email already has an Eeda account (so it can tell you straight away), and to stop that question being asked over and over, our servers keep a scrambled code made from the hour and the IP address the question came from, with a count, for at most about a month; when someone opens a link to a Pro’s page that a member shared (geteeda.com/pro/…), that page asks our servers for the Pro’s listing basics, and to stop the page being used to copy the directory, our servers keep a scrambled code made from the hour and the IP address the request came from, with a count, deleted by a monthly clean-up once it is a day old (so within about a month); when someone opens a listed page’s claim link (geteeda.com/claim/…), that page asks our servers for the page’s basics, and our servers keep the same kind of scrambled code of the hour and the IP address, with a count, deleted by a daily clean-up within two days; when the app looks a member up for you — Find friends, matching your contacts, or checking whether a cell number is already on an account — it asks our servers, which count those questions per account for an hour (at most 120 an hour) and keep nothing but that count, deleted by a monthly clean-up once it is a day old (so within about a month); our servers also keep the id of each automatic job they have already handled (a notification sent, a count updated), so a job that is delivered twice is never done twice, deleted by the same clean-up once it is 30 days old (so within about two months); the app stores a push-notification token for each device you sign in on, so we can notify you about your bookings (a new request, a confirmation, a decline, a request that expired, a cancellation, or a no-show, or a booking marked done), your listing, reviews of it, a review you wrote going up on a listing, people who add you as a friend or add you back, someone in your contacts joining Eeda (home accounts that keep that setting on), new leads near you (Pros who keep lead alerts on), a homeowner telling us they hired you (Pros), your Eeda plan (its free months ending soon, the plan ending, or Apple not being able to charge for it — Pros), new quotes on your jobs, and your job going live (Customers), and removes that token when you sign out (each time the app opens while you are signed in with alerts allowed, it asks our push-notification delivery provider for that token, and the provider receives your phone’s push address and a random code kept on your phone for the app — never your account); and the website records the details you type into one of its forms only when you submit it. When the app opens, it asks our app-update provider’s servers whether a newer copy of the app’s screens is ready (the way we send small fixes between App Store releases). That request carries the app’s version, the kind of phone, a random code for your copy of the app (made up when the app was first installed, and kept if you restore your phone from a backup) and, if the app crashed the last time it ran, a short technical note of that error as the app’s own code reported it — never your account, name, or number. The provider uses them to deliver the update and to count how many phones ask it for updates. Apart from Meta’s pixel (Section 3.12), the public website sets no tracking cookies. The staff-only administration site uses a sign-in cookie or local storage for staff members only, and never carries Meta’s pixel.

Counts on a Pro’s page. When you open a Pro’s page, or tap Call or Text on it, we count that: the day, the listing, and whether it was an open, a Call tap or a Text tap — never who you are. Nothing about you is stored with the count, and the Pro’s own visits to their own page are not counted. Pros see those counts only as totals on their Home tab. Listings themselves can be read only by signed-in members (and only live listings, or your own), never by the public internet.

Apple and Google may share crash reports and usage statistics about the app with us if you have opted in to sharing them with app developers on your device; those reports do not identify you to us.

Pages on geteeda.com load their typeface from a third-party web font service; the website’s forms (the homeowner sign-up form and “List my business”) use our database provider’s code, loaded from that provider’s servers, to send what you type to our database; and the page that opens from the button in an account email (to confirm your email address or to choose a new password) uses our sign-in provider’s code, loaded the same way, to send the one-time code from that email — and, for a password reset, the new password you type — straight to the sign-in provider, never to us. Opening a page therefore tells those providers the IP address and browser type of whoever opened it. Most public pages also load Meta’s pixel from Meta’s servers, where it is on (Section 3.12); apart from its cookies, no advertising or analytics cookie is set. The app and the staff-only administration site keep a sign-in token on the device so you stay signed in.

Global Privacy Control and Do Not Track. If your browser sends a Global Privacy Control signal, Meta’s pixel stays off on geteeda.com in that browser, by itself: we treat the signal as your request to opt out of sharing for advertising (Section 3.12), and you do not need to do anything else. The website has no member sign-in, so the signal applies to the browser that sends it; the app cannot receive it, so in the app use the switch “Share app activity with Meta” on the Account tab. Browsers can also send a Do Not Track signal; there is no agreed standard for it, so it changes nothing else.

3.8 Information From Other Sources

We do not buy or collect information about you from data brokers, public-records services, or background-check providers. We do not perform background checks. One thing can reach us from another member: if someone who has your phone number in their contacts uses the contacts features on a home account, a one-way code of your number may be kept with their account (Section 3.2). We use it only to tell them, once, if you join Eeda with that number, and we never turn it back into a number or link it to you unless you do. Second: if a member (home or Pro) invites you to list your business, a one-way code of your number is kept with their invitation (Section 3.11); we use it to see whether you join as a Pro after their invitation, and to record that you came from it. If you sign in with Apple or Google, the only information we receive from them is described in Section 3.1. Meta’s ads tools show us totals about our own ads — for example how many installs, sign-ups, page claims, plan starts, page views and form sends followed an ad — never who you are (Section 3.12).

3.9 Notice at Collection (the same information, in the categories California law uses)

Where it comes from: all of it comes from you, from your device when you allow it (your location, and the codes the friends feature makes on the phone), from another member’s phone (a one-way code of your number, if you are in their contacts, or if they invited you as a Pro — Section 3.8), from Apple or Google if you sign in or subscribe that way, and from the other side of a booking. We do not sell any of it. Only the items Section 3.12 describes — identifiers, the app events and website visits, and the start of a Pro’s plan — are shared, with Meta, to measure our ads, and you can opt out (Section 6); nothing else is shared for advertising, and precise location and other sensitive information never are.

3.10 Text Messages

Eeda sends text messages through our text-message provider (Twilio): the one-time code from the provider’s code service, and the rest from our own toll-free number, (877) 460-5088. geteeda.com/texts.html shows every kind of text we send. There are three:

• A one-time code that confirms your cell number. When the app asks you to confirm your number — after a number is added or changed, or the first time an account made before codes began opens the app — we text a 6-digit code to it, and you type it in the app. It shows the number is really yours, and, for a home account, the people who have your number in their contacts are told you joined only once it is confirmed (Section 3.2). Every account does this, and the code is used for nothing else. It comes through our text-message provider’s code service, which may use a different number from ours. If a code cannot reach your phone, you can email us, and a person at Eeda may confirm the number for you.
• Texts about a Pro’s page, only for a Pro who agrees: an unticked box on the pro sign-up form, or the switch “Texts about my page” on the Account tab. Once a month, while the page is live, last month’s views of the page and its Call and Text taps; a text for each new booking request (the day, the time and the service — never the Customer’s name, address, or phone number); and a text when our team approves the page or asks for a change; and, the first time these texts can reach you, one text saying you are opted in. They go only to a cell number confirmed with the code.
• A one-time code to the phone number on a page Eeda listed, when someone asks to claim that page or to remove it (Terms Section 4): from the same code service, as a text, or as an automatic voice call that reads the code aloud when the number cannot take texts. It is sent only when someone asks, at most eight times a day for one page (three to claim it, and five to remove it, in the app and on the website together), never by an automatic call to a number that replied STOP, and it shows that the person answers that business’s phone.

Eeda’s own number sends nothing to a business that asks us to list it on the “List my business” form on geteeda.com. As the box on that form says, a member of our team may call or text it from their own phone, or email it, about listing the business.

Eeda sends no text of its own to a business whose page it listed before the business joined (Terms Section 4), except the one-time code someone asks for to claim or remove the page. A member of our team may call the business about its page, or text it from their own phone when the business agreed to be contacted — the day the page comes off search, how many people viewed, called or texted the page, and what claiming it costs — and our team records who did and when. When we have the business’s email address, we may email it about the page at most once a month, never in a month with no views; each email has an unsubscribe link, and an address that unsubscribes is kept as a scrambled code so it is not emailed about a listed page again.

Message frequency varies. Message and data rates may apply. Reply STOP to any text from (877) 460-5088 and our provider stops every text from that number to your phone at once; the next time we would have texted you, the app turns “Texts about my page” off too. To get texts again, text START to that number, then turn the switch back on. You can also turn the switch off on the Account tab at any time. Reply HELP for help. Nobody at Eeda reads replies to our texts; to reach a person, email support@geteeda.com. Agreeing to texts is never a condition of using Eeda or of buying anything.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are excluded from every category of sharing in this policy and will not be shared with any third party; our text-message provider handles your number and the words of each text only to deliver them to you.

3.11 Invite a Pro Rewards

When you invite a Pro from “Invite a pro” in the app (Terms Section 7.6), we keep: a one-way code of the number you invited (your phone turns the number into the code before anything is sent; we never receive the name or the number itself), when you first and last invited that number, and your own invite link. Anyone who opens your invite link sees your first name on that page (“Sarah invited you to list your business on Eeda”) — nothing else about you. If a Pro types their cell number on your link’s page on geteeda.com, the page sends that number to our servers, which turn it into the same one-way code and keep only that, and count the questions that page asks per internet address and hour (as a scrambled code of the hour and the address) so it cannot be misused.

When a Pro joins with that number, we record which Pro account came from your invitation, when the Pro joined, whether their first paid month with real money has come and gone (from Apple’s records of their Pro Listing plan, Section 3.1 — never their card or Apple details), whether Eeda already had their business before your invitation (a page Eeda listed for it — one the Pro took charge of, or one listed with the Pro’s phone number before your invitation — which then does not count), when your reward was earned, and how it was sent: the date, the email address it went to, who at Eeda sent it, and only the last four characters of the card’s link or code (or, for a card a gift-card provider sent for us, its order number). Our records never hold a card’s full link, code or number. For now, a person at Eeda sends every card by hand. We buy it online from a shop that sells Visa cards and have it emailed to the person at Eeda who buys it, with no message and nothing of yours on it. Then we email it to the address you sign in with (once you have confirmed it), from support@geteeda.com. The shop never gets your name or email. The shop’s email with the card stays in the inbox of the person at Eeda who bought it for at most 60 days after the card was sent to you, so it can be sent again if yours did not arrive, and is then deleted. When you open or register the card, the company that issued it handles what you give it under its own terms and privacy policy. If we later have a gift-card provider send cards for us, we will update this policy first to name it and say what it receives. A card a person at Eeda sends by hand is also noted, with the last four characters of its code, the moment before the email goes, so a send cut off half-way is on record.

You see where each of your own invitations stands on “Pros you invited” (with names from your own phone’s contacts, matched on your phone; the Pro’s business name once their page is live): invited, joined, first paid month under way (with the day the card would be earned), earned, sent, or why it did not earn a card. If you are a Pro who joined from a member’s invitation, that member therefore sees that you joined, whether your first paid month has begun, and, if their card was not earned, why (your first payment was refunded, you did not start paying within 12 months, you left Eeda, or Eeda already had your business before their invitation); they also see if a number they invited already has a Pro account, or was invited by someone else first. We never show them your plan’s price, your payment details, or anything else about your account. Eeda’s administrators see the record on the admin site to send the cards and answer questions.

3.12 Advertising Measurement with Meta (Facebook and Instagram)

Since October 30, 2026, we use tools from Meta Platforms, Inc. (“Meta”), the company behind Facebook and Instagram, to see which of our ads on Facebook and Instagram lead people to Eeda: Meta’s software development kit (its “SDK”) inside the Eeda app, and Meta’s “pixel” on geteeda.com. We use them only to measure and improve our own advertising. There are no ads inside Eeda, and we do not sell your information.

In the app, while the switch “Share app activity with Meta” is on (see “Your choices” below), the app tells Meta:

• that the app was installed, and each time it is opened (with how long it stays open) — Meta’s SDK sends these by itself;
• that a Pro plan was bought, or its free months started, through Apple, or a purchase was restored on the phone — which plan, whether it began with free months, how long each period is, its price and currency, the date, and Apple’s own reference numbers for the purchase. Meta’s SDK reads this by itself from Apple’s purchase records on the phone; it never sees card details, which Apple never gives to the app;
• that an account was made — with only how it was made (with an email, Apple or Google) and which kind it is (a home account or a pro account);
• that a Pro took charge of a page Eeda listed for their business — with nothing else.

With each of these, Meta’s SDK also sends what it sends for every app that uses it: the phone’s model and operating system, its screen size and number of processor cores, the mobile carrier’s name, the app’s version, the phone’s language and time zone, the internet (IP) address, a random code Meta’s SDK makes for the app on that phone, and whether tracking is allowed. It sends the phone’s advertising identifier (Apple’s IDFA on an iPhone, Google’s advertising ID on Android) only if you allowed tracking when your iPhone asked, or, on an Android phone, unless you deleted that identifier in the phone’s Settings.

On the website, in a browser where it is on, Meta’s pixel tells Meta each time a page of geteeda.com is opened — with the page’s address (and the address of the page you came from), the browser, the internet (IP) address, and Meta’s own cookies on geteeda.com (“_fbp”, and “_fbc” if you arrived from a link on Facebook or Instagram, such as one of our ads) — and, when the “Tell me when it opens” form or the “List my business” form is sent, that a form was sent and which of the two. It never sends what you type into a form: our code switches off Meta’s automatic collection of buttons and page details, and Meta’s automatic reading of form boxes (its “automatic advanced matching”), which only Meta’s own settings can switch off, is switched off there for our pixel — the pixel does not run until it is. The pixel is never on our staff pages, or on the pages whose links carry a personal code: the page that opens from our account emails, a claim link, an invite link, the “Remove this listing” page and the unsubscribe page.

What Meta never gets from Eeda: your name, email address, phone number, home or job address, the ID of your Eeda account, what you search for, the messages you send, the pros you save, your friends, your home upkeep tasks, the jobs you post, your bookings, anything about the texts we send you, your phone’s precise location, or any card details. We never use Meta’s “advanced matching”, which would send scrambled email addresses or phone numbers: we never hand it any, and we keep its automatic kind switched off in Meta’s settings, for the app as well as the website.

What we get back. Meta’s ads tools show us totals about our own ads — for example how many installs, sign-ups, page claims, plan starts, page views and form sends followed an ad — never who you are.

Your choices:

• Apple’s question (iPhone). Once, on the Welcome screen — after the opening video and before you make an account — your iPhone may ask “Allow Eeda to track your activity across other companies’ apps and websites?”, with our reason under it: “Eeda uses this to see which of its ads on Facebook and Instagram work, and so Meta can show them to people likely to want Eeda. Eeda never gives advertisers your name, email, phone number or address.” If you tap “Ask App Not to Track”, or your iPhone never asked (for example, you were already signed in when this began), Meta never gets your iPhone’s advertising identifier from Eeda; the events above are still sent without it unless you turn off the switch below. The app works the same whatever you answer, and you can change your answer at any time in your iPhone’s Settings (Privacy & Security, then Tracking).
• The switch “Share app activity with Meta” on the Account tab (home accounts and pro accounts alike). It is on unless you turn it off. Off, that phone sends Meta nothing from Eeda — not even that the app was opened. The switch belongs to the phone it is on, not to your account, so set it on each phone you use.
• On the website, the button on “Your privacy choices” (geteeda.com/privacy-choices.html) turns Meta’s pixel off in that browser, and a browser that sends a Global Privacy Control signal has it switched off by itself (Section 3.7). The choice is kept in that browser, for geteeda.com only.
• For help, email support@geteeda.com with “Do not share” in the subject, and a person at Eeda will walk you through these. The app’s switch is kept on each phone, so we cannot turn it off for you.

Meta’s part. Meta receives this under its own terms for businesses (its Business Tools Terms) and handles it under its own privacy policy (facebook.com/privacy/policy). Meta may use it to report on our ads, to show our ads to people more likely to be interested, and for its own purposes described in that policy, such as improving its advertising, and it may connect it with a Facebook or Instagram account you have. If you have one, Meta’s own settings (for example “Your activity off Meta technologies”) let you see and disconnect activity that businesses share with Meta. What Meta has already received stays with Meta when you turn our tools off or delete your Eeda account.

Under California’s privacy law and similar laws in other states, letting Meta’s tools measure our ads this way counts as “sharing” personal information for “cross-context behavioral advertising” — some states call it “targeted advertising”. Meta pays us nothing for it, and we do not sell your information; however a law labels it, the choices above stop it, and we will never treat you differently for using them (Section 6).

4. How We Use Information

• To operate the directory: publishing listings so Customers can find and contact Pros directly, and running searches near the place you choose.
• To create and manage accounts and sign you in, including emailing you a link to confirm your email address or to choose a new password.
• To keep the record that you accepted the Terms, and to show the notice before your first call, text, or email once rather than every time.
• To handle booking requests: sending the request to the Pro, giving the Pro the job address and your phone number once the booking is confirmed, telling each side when a request is confirmed, declined, expired, cancelled, or closed as a no-show, sending you a confirmation email, and, once the Pro marks the job done, an email and a notification asking how it went with a “Write a review” button.
• To show Customers how quickly a Pro answers: for a Pro who takes online booking, we keep three running totals on the Pro’s listing — requests answered, requests that expired, and the total hours taken to answer — and show the resulting “Typically answers in about 2 hours” line once there is enough history. It is arithmetic on the Pro’s own booking requests.
• To show a Pro how their own page is doing: how many people opened it (each person counts once a day), how many people saved them, how many Call or Text taps it received, and — for a Pro who takes online booking — how many booking requests came in and how many were confirmed. Totals only. A Pro is never told who opened their page, and their own visits are not counted.
• To count how Eeda is used, on a page of our administration site that only administrators open: mostly totals — for example how many members joined each week and in which cities, how many Pros are live in each kind of work, and how many members saved a Pro, added a friend, posted a job, wrote a review, or tapped Call, Text, or Email — and, for Pros, page by page: how often each live page was opened, called, or texted, which Pros have not finished their page, and where each Pro’s plan stands. The figures are worked out by our own site from Eeda’s own records — no analytics software is involved — and are never used for advertising or to build a profile of anyone. Your home upkeep tasks, and the days you marked them done, are never counted.
• To display the credential information and documents a Pro chooses to provide. We do not check this information. See Section 3 of our Terms of Service.
• To power the Friends feature: finding friends; showing friends who have added each other the pros each of them shares, with their tags and notes, on the Pros tab (in its first row and in a search there), on a Pro’s page, and on the Friends tab; and telling a home account when someone in its contacts joins Eeda, unless it turned that off.
• To send push notifications and in-app notifications about your bookings, your listing, reviews of it, whether a review you wrote was posted, whether a before & after pair you added was approved (Pros), people who add you as a friend or add you back, someone in your contacts joining Eeda (home accounts that keep that setting on), your Eeda plan (Pros: a reminder about a week before the plan’s free months end while renewal is on, and a notice when the plan ends or Apple cannot charge for it), and the job board (new leads near a Pro, a Pro being told they were hired, new quotes on a Customer’s job, and a job going live, being taken down, or closing).
• To send text messages (Section 3.10): the one-time code that confirms your cell number; and, for a Pro who agreed, last month’s page numbers, new booking requests, and our decisions about the page.
• To remind you, on your phone and in the app, about the home upkeep tasks you track (including the basic tasks we add the first time you open the My Home tab), around the date each is planned.
• To run the job board: showing your job to Pros in its category within 100 miles, telling Pros who keep lead alerts on about new leads near them, showing you the quotes on your job and telling you when one arrives, closing a job after 30 days, and — if you tell us you hired a Pro — telling that Pro and reminding you a week later that you can review them.
• To run Pro subscriptions bought from Apple: checking with Apple that a purchase is real and which Eeda account it belongs to, keeping a listing in search, and open to booking requests if the Pro takes them, while its Pro Listing plan is working, taking it off when the plan stops working (it ended, or Apple cannot charge for it) and back when it works again, and telling a Pro before the free months end and when the plan ends or Apple cannot charge for it.
• To communicate with you: service notices, security alerts, support responses, and — if we ever offer it and you say yes — news about Eeda.
• To help when you contact us: an administrator on our team may look up your account — including your name, email address, phone number, city and (for a Customer) home address, with the street address if you gave one, when you joined and accepted the Terms, when you first saw the note before contacting a Pro, how many friends you have and how many members you have blocked, whether your cell number is confirmed and (for a Pro) whether texts about the page are on, your listing (for Pros) and the dated copies of it, the status of a Pro’s Apple plan and our record of it (its status and dates, Apple’s identifiers for it — never card details), and the jobs, reviews, and reports linked to it — to answer a support request or a question about what a Customer saw on a Pro’s listing at a given time, and may send you an email to choose a new password, or mark your cell number as confirmed when you cannot get our code; our team cannot see the home upkeep tasks you track, the days you marked them done, or the codes of your contacts.
• To review new Pro listings before they appear in search, to read every review before it is shown, to look at every before & after photo pair before it is shown, to read a member’s jobs before Pros see them until one has been approved, and to act on reports about listings, members, jobs, and quotes.
• We use what a business sends on the “List my business” form only for a member of our team to call, text or email it about listing the business — by a call or text from that team member’s own phone, or by email — and to list a page for it once it has agreed.
• We use the details of a page Eeda listed (public business information, or what a business gave our team) only to publish that page, to contact the business about it (by a call, by an email from a member of our team, by a text from a team member’s own phone when the business agreed, or by the monthly email about the page), to take the page off search on its date when nobody has claimed it, to send the one-time code that claims or removes it when someone asks, to keep a removed number from being listed again, and to hand the page to the business’s Eeda account when it claims it.
• To run the “Invite a Pro” rewards (Section 3.11; Terms Section 7.6): recording an invitation, matching a Pro who joins with that number, checking from Apple’s records of their plan that a first month was paid and not refunded, telling you where each invitation stands, and sending the card you earned.
• To measure our own ads on Facebook and Instagram with Meta’s tools (Section 3.12): learning which of our ads led people to install the app, make an account, take charge of a page Eeda listed, start a Pro plan, or visit geteeda.com and send one of its forms — and letting Meta show our ads to people more likely to find Eeda useful. You can turn it off (Section 6).
• To detect and prevent fraud, abuse, spam, and fake reviews.
• To comply with law and enforce our Terms of Service.

We do not use your information, your photos, or your reviews to train artificial-intelligence models, and we do not hand them to anyone else to do that.

We do not use your information to make automated decisions that produce legal or similarly significant effects about you. A few things in the app are automatic and are described here for transparency: a booking request that a Pro does not answer within 8 hours expires on its own (a Pro confirms or declines each request themselves; nothing confirms it for them); the “Typically answers” line is calculated from the Pro’s own booking requests; a listing that is reported by five different established accounts within 30 days (an account at least a week old) is paused from search until our team looks at it; a Pro is told in the app when a listing that was paused is put back; the app keeps you to one review per Pro; the app refuses a job or quote that contains a phone number, an email address, a web link, or one of a short list of slurs and swear words, and allows three open jobs at a time; a job closes itself after 30 days; a Pro’s listing comes off search when its Pro Listing plan stops working and goes back when it works again, and while it is off search nobody can send that Pro a booking request (the plan’s status comes from Apple); when a Pro marks a booking done, that Pro is added to your My Pros list as private (so you can find them again — you can share it or remove it any time); the first time you open the My Home tab with nothing tracked, eight basic upkeep tasks are added to your list, with their reminders on (you can change or remove them any time); and the app refuses to add a listing to your My Pros when the cell phone number on your account is the phone number on that listing, because it is your own business.

5. What We Share — and What We Don’t

We do not sell your personal information, and we do not share it with data brokers. Since October 30, 2026 the app and our website share a few things with Meta, to measure our own ads (Section 3.12); under California’s privacy law and comparable state laws that is “sharing” for “cross-context behavioral advertising” (or “targeted advertising”), and you can opt out of it at any time (Section 6). In the twelve months before October 30, 2026 we did not sell or share personal information, as those terms are defined in the California Consumer Privacy Act and comparable state laws. Eeda is for adults (Section 9), and we do not knowingly sell or share the personal information of anyone under 16.

We share information only as follows:

Publicly, by design. A Pro’s listing — business name, owner name, contact details including a business email address if the Pro gives one, website (if the Pro gives one), base city, categories, services and prices, the payment methods the Pro accepts, whether the Pro takes emergency calls, photos, description, credential information and uploaded documents, working hours, the times a Pro can be booked, and rating — is public. That is the point of a directory. The listing’s record also says whether the listing is off search at the moment, and since when (for example, after its Pro Listing plan ended). A Pro’s listing basics — business name, trades, base city, years in business, star rating and number of reviews, payment methods, and whether they take emergency calls — also appear on public pages on geteeda.com that search engines can find, and on the page a shared link opens: any member can share a live Pro’s page from the app (the “Share” button on the page — the Pro can share their own), and anyone who has that link, whether or not they have the app, sees those basics at geteeda.com/pro/… (search engines are asked to leave those pages out; a page Eeda listed that its Pro has not claimed has no such link — it has a claim link instead, Section 3.1, which shows the same basics); phone numbers, email addresses, and photos are not on those pages. Reviews of a Pro are shown on the listing to signed-in members once a person at Eeda has read them. A Pro’s approved before & after photos, with their captions, are shown on the listing; a pair that is waiting or was not approved is seen only by the Pro and our team. Pros should not put anything on a profile they don’t want publicly visible.

What a business sends on the “List my business” form is never shown to customers or other members. Our team reads it on our administration site, and our email provider delivers a copy to our support mailbox.

A page Eeda listed for a business before it joined is public from the day we list it, like any listing, marked “Listed by Eeda” until the business claims it. The private record behind it — where the details came from, the email address, who agreed and how — is shared with no one; our map lookup provider receives only the business’s city and state, to place the page on the map (never a person’s name or number), our text-message provider receives the page’s phone number to tell us what kind of line it is and to send a code someone asks for, and our email provider receives the business’s email address for the monthly email.

With the people you choose. When you save a pro and mark it “My friends,” your friends — the people you have added who have also added you back — can see that pro, your tags, and your note, with your name (your first name on the Pros tab), your profile picture if you added one, and the date you added it: on their Pros tab, first in “Pros your neighbors and friends are using” (its first row of Pros, after the seasonal notes and “Browse by service”), under “Added by your friends” when they search there (“Added by Sarah,” with your tags but not your note), in the “Your friends and this pro” box on that Pro’s page, and on their Friends tab. Someone who added you but whom you have not added back sees none of your saved pros. A save marked “Only me” — including the one Eeda makes when a Pro marks your booking done, until you choose to share it — is seen by nobody but you: it still counts, without your name, in how many members added that Pro, and in our own totals on Eeda’s admin site, but nobody is shown which pros you keep private. How many members have added a Pro to My Pros is shown to other members as a count (for example “12 people added this pro” in the “Pros your neighbors and friends are using” row; the count is of members who added the Pro, not of anyone who hired them); it never says who. You stay in control of this: switch a saved pro back to private, or remove a friend (or they remove you), and that person stops seeing it the next time the app loads; anything a friend already saw, wrote down, or screenshotted is out of our hands, so share with people you trust. Your member card (name, profile picture if you added one, the town of your home address — never the street — and how many pros you share with friends) is visible to signed-in members who find you, and the picture is shown beside your name on the Friends tab of each of your friends and on the reviews you write. A review you post is shown on the Pro’s listing, once a person at Eeda has read it, to every signed-in member, under the name on your account, and a Pro’s public reply to it is shown to everyone under the review. When you call, text, or email a Pro, you do it from your own phone: the Pro learns your number or email address because you contacted them, not from us. We never give a Pro your email address ourselves. When you send a booking request, the Pro sees your name, the service, the date and time, the city of the job, and any note you attach; when the Pro confirms it, they also receive the job address you entered and your phone number so they can reach you and get there (Section 3.5). A Text or Email opens with a first line already typed, which you can change or delete; we do not see the message. If you invite a pro you know from the Friends or Account tab, or ask a friend from the Friends tab, their page, or a Pro’s page, your contacts are read only on your phone to open your own Messages app — of a Pro you invite, only a one-way code of the number is kept (Section 3.11), and nothing about a friend you ask is stored or sent to us (the one-way codes a home account keeps for contact alerts are separate, Section 3.2). If a member invited you to Eeda as a Pro, that member is told that you joined and, later, that their card was earned or sent (Section 3.11). If someone has your phone number in their contacts and keeps contact alerts on, they may be told once that you joined Eeda, with the name on your account (Section 3.2). When you block a member they are not told; they simply stop finding you. A job you post can be seen, while it is open, by Pros whose listing is live — the app shows it to those who list that job’s category within 100 miles — and, after it closes or is taken down, by the Pros who sent a quote on it (and the Pro you hired), always with the city, never your name, phone number, email address, or street address; the quotes on it are shown only to you (Section 3.4). Never shared: the home upkeep tasks you track, the days you marked them done, and the features of your home you switched on are yours alone — no Pro, friend, or other member sees them, and a “Find a pro” tap from a reminder, a task, or a seasonal note is an ordinary search that tells the Pro nothing. Pros are independent businesses, and our Terms require them to use what a Customer gives them only for that job — never for marketing, and never to pass on to anyone else. Once a Pro has your details we cannot control what they do with them, so tell us at support@geteeda.com if a Pro misuses them.

With service providers who work for us, under contract and only for these purposes — and, to measure our ads, with Meta, which uses what it receives under its own terms; and, through your phone’s own system, with Apple’s or Google’s map service (the paragraph under the table):

Every provider above except Meta and the map services is bound by contract to use your information only to provide its service to us. The map services are part of your phone’s own system: your phone sends them what the row says, and Apple or Google handles it under its own privacy policy. Meta receives what its tools collect under its own Business Tools Terms and may also use it for its own purposes under its own privacy policy, which is why we call it “sharing” (Section 3.12). We will name our current providers on request at support@geteeda.com.

For legal reasons — if required by law, subpoena, or court order, or where we believe disclosure is necessary to prevent harm, fraud, or a violation of our Terms. When we get a legal demand for your information we make sure it is valid and give only what it actually covers; unless the law forbids it or someone would be put at risk, we tell you before we hand anything over, so you have a chance to object.

In a business transfer — if JAD Technologies LLC is merged, acquired, or sells substantially all of its assets, information may transfer as part of that transaction. We will post notice of it here and, where required, tell you in the app or by email.

6. Your Choices and Rights

Access and correction. View and edit your profile (your name and cell phone number, on the Account details page, from the Account tab), saved pros, bookings, (for Customers) your home address, home upkeep tasks, and jobs, and (for Pros) your listing, your bookable times, and your quotes in the app at any time; to change the email you sign in with, email support@geteeda.com. A Customer can see every day they marked a home upkeep task done on the Done tasks list (on the My Home tab), and can take a day off it with “Undo marking it done” while the task’s screen offers it. A Customer can close a job at any time, and change its title, details, timing, budget, and city while no quote shows on it; a Pro can change or withdraw a quote while the job is open (a quote our team has hidden can be changed but not withdrawn; it is deleted with the Pro’s account). Either side can cancel a booking in the app.

Deletion. Delete your account from the Account tab in the app, or email support@geteeda.com. Deleting your account removes your profile (including your home address, with the street address if you gave one), your profile picture, your member card, your saved pros, your home upkeep tasks and your Done tasks list (every day you marked a task done), your friend connections on both sides, the one-way codes of your contacts kept for contact alerts, your invitations of Pros and your invite link (Section 3.11), your notifications, (for Customers) your jobs, their photos, and the quotes on them, and your bookings with the job addresses and phone number kept with them, and (for Pros) your listing, the photos on it, your before & after photos, the documents it uploaded, and the quotes you sent. Bookings still ahead are cancelled first, and the other side is told. They are deleted the moment you confirm; any copy left in our provider’s routine backups clears on their schedule. Some things stay after you delete your account: reviews you posted, a Customer’s record of bookings they made with a Pro who deletes their account (it stays in the Customer’s list for the period in Section 7, because the Customer needs it too), the dated copies of a Pro’s listing (Section 3.1), which stay for three years after each change so that a question about what a Customer saw can still be answered, the record of a card we already sent you for inviting a Pro (Section 3.11), which stays for three years after it was sent (an earned card not yet sent is not sent — one already on its way at that moment finishes, and its record stays the same way — and the rest of your invitations are deleted), and — if you are a Pro who joined from a member’s invitation — the record of that invitation (your business name, a one-way code of your number, who invited you, and where the card stood), which stays for three years after its last change, anything we must keep for tax, accounting, or another law, and anything we need to stop fraud, keep the service secure, or finish a legal claim. Reviews you posted stay on the Pro’s listing under the name you used and cannot be edited or taken down by you once posted; you can ask us to remove one at support@geteeda.com, and we decide. Your records of Pro subscriptions bought from Apple are deleted with your account, but deleting your account does not cancel a subscription: Apple keeps charging it until you cancel it with Apple (on your iPhone, Settings, then your name, then Subscriptions), so cancel it first. Deleting your account also does not delete what Meta’s tools already sent to Meta (Section 3.12): Meta keeps that under its own privacy policy, and Meta’s own settings and its privacy policy say how to ask Meta about it.

Deletion by Eeda. Our team may also delete an account, or remove a Pro’s listing, when you ask us to by email or when it breaks our Terms of Service (Section 19 of the Terms), and may remove a profile picture that breaks our Community Guidelines (you are told in the app, and can add a different one). Deleting an account removes the same information as when you delete it yourself. Removing only a listing removes the listing, its photos and documents, its before & after photos, the quotes the Pro sent and the reviews written about it, and the account stays as a home account. The dated copies of the listing (Section 3.1) stay for three years from each change, whoever deleted it. In each case, we keep a short record of the removal — the account’s email address, what was removed, when, why, and which member of our team did it — so that we can answer questions about it later (Section 7).

Pages Eeda lists. A business whose page Eeda listed can have it taken down at any time: with “Remove this listing” on the page in the app, on the page its claim link opens, or at geteeda.com/remove-listing.html (a code sent to the page’s own phone), by telling the member of our team who contacts it, or by writing to support@geteeda.com. We keep a removed number so it is not listed again (Section 7). A business can stop the monthly email with the unsubscribe link in any of them. We also take a listed page down ourselves, with the private record behind it, six months after it comes off search unclaimed.

Switching to a home account. If you made a Pro account by mistake, you can switch it to a home account from the Home tab while your business page has never been sent to Eeda. Your business page and the files uploaded to it are deleted, the same as when you delete an account; the rest of your account (your name, phone number, friends, and saved pros) stays. Switching does not cancel a plan you started with Apple; cancel it with Apple first (on your iPhone, Settings, then your name, then Subscriptions).

Friends. Sharing needs both of you: you see a friend’s shared pros only while you have added each other. Remove a friend at any time from the Friends tab (tap their face, then the card with their name). Removing them ends the connection on both sides and stops both of you from seeing what the other shared.

Contacts. Finding friends and asking a friend store nothing; inviting a pro keeps only a one-way code of the number you invited (Section 3.11), deleted 12 months after your last invite to it unless the Pro joined, and with your account. Contact alerts keep one-way codes for a home account: turn off “Tell me when my contacts join Eeda” on the Account tab and the codes are deleted at once. You can also revoke the contacts permission in your phone’s settings; your phone then stops sending new codes, and codes already kept are deleted 12 months after it last sent them, unless you turn the setting off to delete them now.

Text messages. Reply STOP to any text from (877) 460-5088, or turn off “Texts about my page” on the Account tab (Pros), and we send no more texts about your page; reply HELP for help. The one-time code that confirms your cell number is part of having an account, and is sent only when the app asks you to confirm your number, or when you ask for a new code.

Portable copy. Email support@geteeda.com and we will send your account information back to you in a common, machine-readable file.

Location. Revoke the permission in your device settings; enter a city or ZIP code instead. The town the app remembers for the Pros tab stays on your phone only, and is forgotten when you sign out. Your home address (Customers) is yours to change or clear at any time on the Account tab (“Home address”, then type a new one, or tap “Remove my home address”); a new one replaces the old one at once, and it is deleted with your account.

Calendar. “Put confirmed bookings on my calendar” is off until you turn it on — from the card on My bookings (Customers) or the Calendar tab (Pros), or the switch on the Account tab — and your phone asks once. Turn the switch off and Eeda takes the events it added for bookings still ahead off your calendar and adds no more (past bookings’ events stay). You can also revoke the calendar permission in your phone’s Settings (Eeda, then Calendars); the app then adds nothing, and the switch’s line on the Account tab says so. Deleting your account from the app takes Eeda’s events for bookings still ahead off your calendar the same way, as far as the phone lets it at that moment; if we delete your account for you by email, those events stay on your phone, so remove them yourself. Nothing about your calendar is on your account or reaches us (Section 3.5).

Advertising measurement (Meta). Turn off “Share app activity with Meta” on the Account tab, and that phone sends Meta nothing from Eeda; on an iPhone, “Ask App Not to Track” (when the Welcome screen asks, or later in Settings, Privacy & Security, then Tracking) keeps your advertising identifier from Meta. On the website, the button on “Your privacy choices” (geteeda.com/privacy-choices.html), or a Global Privacy Control signal from your browser, keeps Meta’s pixel off in that browser. For help, email support@geteeda.com with “Do not share” in the subject, and a person at Eeda will walk you through these (the app’s switch is kept on each phone, so we cannot turn it off for you). These stop new events; what Meta already received is handled under Meta’s own policy (Section 3.12).

Notifications. Turn push notifications off in your device settings. You will still see notifications inside the app and receive the emails the service needs to send (confirming your email address, choosing a new password, a booking confirmation and, when a Pro marks a booking done, a note asking how it went, and notices about your listing). You can clear notifications from the list inside the app at any time — slide one to the left, or tap “Clear all” — and a cleared notification is deleted. Each home upkeep task has its own “Remind me” switch, and stopping tracking a task ends its reminders. The notifications that someone in your contacts joined Eeda have their own switch on the Account tab.

Marketing. We do not currently send marketing email. If we ever do, it will be something you opt in to, and every message will carry a one-click unsubscribe link. Service messages about your account, your bookings, and your listing are part of using Eeda and are not marketing.

Residents of certain states — including California, Colorado, Connecticut, Virginia, and others with comprehensive privacy laws — may have additional rights, including the right to know, delete, correct, obtain a portable copy, and opt out of the sale of personal information, of its “sharing” for cross-context behavioral advertising, and of targeted advertising. We do not sell personal information. The only sharing for advertising is the advertising measurement with Meta in Section 3.12, and you can opt out of it yourself at any time: in the app, with the switch “Share app activity with Meta” on the Account tab; on the website, with the button on “Your privacy choices” (geteeda.com/privacy-choices.html) or a Global Privacy Control signal from your browser. (“Ask App Not to Track” on an iPhone keeps only your advertising identifier from Meta.) For help, email support@geteeda.com with “Do not share” in the subject, and a person at Eeda will walk you through it. To exercise any other right, email support@geteeda.com from the address on your account (or tell us how to confirm it is you). We answer within 45 days, and we tell you if we need up to 45 days more. You may have an authorized agent make a request for you; we will ask for written proof that you gave them permission, and we may still ask you to confirm it yourself. Before we delete anything, we make sure the request came from the account holder, so that nobody else can delete your account. We will not discriminate against you for exercising a right.

Appeals. If we turn a request down, our answer says why and how to appeal. Email support@geteeda.com with “Appeal” in the subject within 60 days and a different person will look at it; we answer in writing within 60 days. If we still say no, you can take it to your state’s attorney general, and our answer will tell you where.

Nevada residents. Nevada law lets you tell an operator not to sell certain information about you. We do not sell your information — nobody pays us for it, Meta included (Section 3.12) — but if you want that direction on file, email support@geteeda.com with “Nevada opt-out” in the subject and we will answer within 60 days.

California “Shine the Light.” We do not give your personal information to anyone else for their own direct marketing. (Meta’s tools receive what Section 3.12 describes, to measure and show our own ads.) If you want that answer in writing, email support@geteeda.com.

7. Data Retention

How long we keep each kind of information:

Where a booking involves two people and the Pro deletes their account, the Customer’s record of it stays until the period above has run. Purchase records held by Apple or Google follow their retention rules. Aggregated and anonymized data may be kept indefinitely. We may keep something longer than the period above when a law requires it, when we need it to handle or defend a legal claim, to enforce our Terms, or when a court or government body tells us to preserve it; when we do, we keep only what that reason needs.

8. Security

We use industry-standard measures: encryption in transit and at rest, database rules that limit every record to the people allowed to read or change it, staff access only through individual logins with assigned roles, passwords handled by our sign-in provider in hashed form, and payment processing kept entirely on Apple’s and Google’s systems.

No system is perfectly secure. We cannot guarantee absolute security, and you provide information at your own risk. If a breach affects your personal information, we will notify you without unreasonable delay, as required by Michigan law and any other applicable law.

9. Children

Eeda is for adults. We do not knowingly collect personal information from anyone under 18, and we do not knowingly collect it from a child under 13 as the Children’s Online Privacy Protection Act defines that. A parent or guardian who thinks their child gave us something can email support@geteeda.com and we will delete it.

10. Third-Party Links

Pro profiles may link to outside websites, and the app links to state government license-lookup websites so you can check a Pro’s license yourself. We are not responsible for the privacy practices of those sites. Read their policies.

11. Where Your Data Is Held

Eeda is operated from the United States and information is stored and processed here; if you use the Service from outside the U.S., you consent to that transfer. Meta, which receives what its tools collect (Section 3.12), may store and process it in other countries under its own privacy policy.

12. Changes to This Policy

We may update this policy. Material changes will be posted here with a new “Last Updated” date, and where required we will notify you in the app or by email before they take effect.

13. Contact

JAD Technologies LLC

43313 Woodward Ave #1006, Bloomfield Hills, MI 48302

support@geteeda.com