Help

Before the app opens

Can I use Eeda yet?

Not yet. The Eeda app is coming to the App Store and Google Play. Homeowners: leave your email, city and state on the front page of geteeda.com (“I’m a homeowner — tell me when it opens”) and we will send you one email on the day it opens.

I’m a pro. How do I get on Eeda before the app opens?

Use the short “List my business” form on geteeda.com: your business name, your name, your cell phone, and your city and state — your email and the kind of work you do too, if you like. Tick the box that says a person at Eeda may call, text or email you about listing your business, and tap “Send to Eeda”. A person at Eeda will call or text you. With your say-so, they put your business on Eeda as a free page marked “Listed by Eeda” — your business name, phone number, kinds of work and town, with Call (and Text, when your number can take texts). When the app opens, make a pro account with that cell number and confirm it with the code we text you: the app then asks “Is this your business?”, and the page can be yours (see “Eeda listed my business before I joined. What now?”). Nothing is charged on this website.

Do I need a claim code?

No. Eeda doesn’t use claim codes. Make a pro account with the cell number on your page and confirm it with the code we text you, and the app asks “Is this your business?”. On a different number, tap “Is your business already on Eeda? Find it” on your Home tab, pick your business, and type the 6-digit code Eeda sends to the business’s phone — a text, or an automatic call when the number is a landline.

Can I take back what I sent on the form?

Yes. Email support@geteeda.com and we delete it. Otherwise it is deleted by itself two years after you sent it. If Eeda already listed your business and you’d rather it didn’t, tap “Remove this listing” on its page in the app or go to geteeda.com/remove-listing.html, or write to support@geteeda.com, and the page comes down.

I filled in my whole business on geteeda.com before. Where did it go?

That longer form was taken down on October 21, 2026, and what was sent through it — the details, photos, documents and codes — is deleted. If you already brought your page into the app, your page stays: it is your own listing now. To get on Eeda now, use the short “List my business” form, and a person at Eeda will call or text you.

Who can help me fill it in?

Call (248) 509-4399 and leave a message, or email support@geteeda.com — a person at Eeda will get back to you and help.

For customers

How do I find a pro?

Open the app — it opens on the Pros tab — and tap a picture under “Browse by service”, or type what you need in the search box at the top, the way you would say it: “paint my house”, “leaky faucet”, “put together a crib”, “someone to fix my fence”, then tap Search. The pros who fit fill in right there on the Pros tab, under the pictures, on a list or a map — the tab’s rows of pros step aside while you search, and the picture you tapped glows orange. Tap “Map” and the page slides so the whole map is on your screen; if you touch or move the map while part of it is off the screen, the page slides to show it whole as soon as you let go. On the map, tap a pin to see the pro’s name, then tap the name to open their page. Pros whose pins would sit on top of each other show as one circle with a number. Tap it and the map zooms in until they come apart. Pros who share one spot (a pin marks the pro’s town — or, for a page Eeda listed, a point within about half a mile of the business — never a street), or who sit too close for zooming to pull them apart, open a list instead: tap a pro to open their page. Search knows thousands of everyday words for every kind of work, the plain ones and the technical ones, a word with a letter wrong, and short phrases like “set up” or “get rid of”; as you type, the app lists up to three services that fit, each in its own row right under the box — tap one. You can type a business’s name too: as you type it, up to two businesses whose name starts with your words show above the services — tap one to open its page. The thing you name decides (“water heater” is plumbing; “build a cabinet” brings remodelers and a handyman), and a verb on its own brings up the people who do that kind of thing — “install” or “fix” the handyman; “build” remodelers, general contractors, carpenters, the handyman and deck builders; “assemble” the handyman. Right under the search box is a row of distances — 10, 20, 30, 50 or 75 miles. Tap one to pick how far to look, before or after you search; tap one without searching and you see every pro within that distance. While you scroll through the pros a search found, the same row stays at the top of the screen, so you can look farther without scrolling back up. Under the distances is the place the tab is looking near: a town you chose, or else your home address, or else your phone’s location. To change it, tap “Change” beside the place’s name. A search starts at 20 miles, the same distance as the tab’s own rows. If no pro who fits is that close, it says so — for example “No pros for Plumbing within 20 miles” — and shows the closest ones instead, out to the nearest wider distance that has one (up to 75 miles); the card says how far out it looked, and each pro’s card shows their distance. Beside “Showing: …” is a link that says what it clears — “Clear Plumbing”, “Clear search” for words you typed, or “Show all” when you only picked a distance; tap it and the tab’s own rows of pros come back. If you typed a business’s name and tapped Search, that business comes first, even when it is farther away than the distance you picked (up to 75 miles) — unless its name is just the name of a kind of work, like “Pest Control Inc”: then it shows with the other pros who do that work. Then come the pros your friends have added to My Pros and shared (their cards say “Added by” and the friend’s first name), then everyone else, closest to you first (pros the same distance away go in A-to-Z order of their business names; pages marked “Listed by Eeda” that the pro hasn’t claimed yet come after the rest). In the list they stand under “Added by your friends”, with everyone else under “More pros nearby”. Star ratings play no part in the order. When you are not searching, the same friends’ saves open the tab’s first row of pros, “Pros your neighbors and friends are using.” If nobody who does that work has joined Eeda within 75 miles, the tab says so — and, when it is sure what your words mean, what it read them as (“We read ‘leaky faucet’ as Plumbing”) — and offers “Post a job”, which opens Post a job with your words as the title; the job stays up for 30 days, so a pro who does that work and joins Eeda near you can see it and send you a price. If you ask for something Eeda doesn’t list yet — solar panels, an interior designer — a line usually says so and names the nearest kind of pro, whose pages are shown. Eeda doesn’t list car services at all, so a search for an oil change or new tires says so and shows no pros. A town or a state typed with your words (“plumber Phoenix AZ”) is never read as the kind of work, but the tab still looks near the place shown under the distances; to look somewhere else, tap “Change” beside the place’s name.

What is the Pros tab?

The Pros tab is where Eeda opens. At the top are a greeting, the search box (see “How do I find a pro?”), the row of distances (10 to 75 miles — the lit one is how far a search looks; it starts at 20 miles, the same distance the tab’s own rows reach) and the place the tab is looking near. Under that is a seasonal note for your part of the country (“Great Lakes winter is coming”). It shows this month’s note, then the next two months’ in turn, changing every 10 seconds. Swipe the card left to see the next month now, or right to go back; tap a dot under it to stop on one month until you come back to the Pros tab. Each note has a “Find a pro” button when a pro on Eeda does that kind of work. Next comes “Browse by service”: a row of pictures of the kinds of work this season needs most — tap one and the pros who do it fill in under the pictures (see “How do I find a pro?”), or tap “Show all 46” to see every kind of work, in three groups: Outside, Inside and Services. When you are not searching, two rows of pros near the place named at the top follow. First, “Pros your neighbors and friends are using”: the pros your friends added to My Pros and shared, with the friends’ names and faces and the newest friend’s note in their own words, then the pros near that place the most people added. Then “Closest to you”. With no friends yet, an invitation to find some follows the rows. With VoiceOver or TalkBack on, the note never changes by itself; use the dots under it to move between the months. Your region comes from the state in your home address, or else from the place the tab is showing. The notes are general guidance, not a reminder: the Home tab is where your phone reminds you, and where the tips for this month are.

How are the Pros tab’s rows chosen?

Each row states a plain fact. The first row, “Pros your neighbors and friends are using”, starts with the pros your friends added to My Pros and shared (with the friends’ faces and first names on a rose ribbon across the bottom of the pro’s photo, such as “Added by Sarah and Mike”, and the newest friend’s note) and goes on with the pros near you that the most people added to My Pros (“12 people added this pro” — a count of adds, not of jobs, and never who). The second row, “Closest to you”, is the pros nearest to you, closest first (pros the same distance away go in A-to-Z order of their business names). Nobody pays to be in a row, and no row is ordered by star ratings.

Can a pro pay to be shown first?

No. Every pro who has claimed their page pays the same price, and there is no higher price or paid tier for a better spot.

What are the before & after photos on a pro’s page?

Photos of finished jobs that the pro added to their page, under “Before & after”: how the place looked before the work and after it. A person at Eeda looked at each pair before it was shown, to keep addresses and other private details out, but we do not check who did the work — the photos are the pro’s own. Tap a pair to see both photos bigger.

How do I check a pro’s license?

Every pro who provided a license number has a line on their page with the number, who issued it, the state, and the date they gave it to us, plus a “Check this license with the state” link. It opens Eeda’s list of official state lookups, at your state, and from there your state’s own website. Eeda displays what the pro provided and does not check it — the state record is the real answer, and it takes about a minute. The whole list is at geteeda.com/license-lookup.html.

What is the insurance certificate?

A document the pro uploaded. Tap “See the certificate” to open it. Look at the dates on it: certificates expire, and we do not catch that for you. If the pro entered an expiration date, their page shows it as “stated by the pro” — it is their word, not a check by us. Once that stated month has ended, the pro’s card and page no longer show “Insured” or the certificate, and we remind the pro to upload a new one. That comes from the pro’s own date too: a policy can lapse without the date changing, and a pro without the “Insured” badge may still be insured. Either way, ask to see their current certificate before you hire.

How do I reach a pro?

Every pro’s page shows their phone number, with Call and Text buttons, and some pros add a business email with an Email button. All three use your own phone: Eeda has no in-app messaging, takes no part in the conversation, and is not told what you agree. (Some pros also take bookings in the app — see “How do I book a pro?”) When you tap Text or Email, your phone’s own Messages or Mail app opens with a first line already typed — “Hi, I found you on Eeda. I’m interested in plumbing.” (or, from a quote, “…I’m interested in your quote for” and your job’s title). Change it or delete it as you like; Eeda sends nothing and does not see the message. The first time you tap Call, Text or Email, the app shows a short note, “Before you call” (or “Before you text” / “Before you email”): your phone will open to reach the pro, Eeda is not part of the call, Eeda does not check the pro’s license or insurance — ask to see them before you hire — and you hire at your own risk. Tap “OK, call now” (or “OK, text now” / “OK, email now”) to go ahead, or “Go back”. Eeda never gives a pro your email address — they learn it only if you email them yourself.

How do I book a pro?

Some pros take bookings in the app (from a home account — a pro account has no bookings list). Their page has a “Book now” button at the bottom of the screen, just above Call and Text. Tap it, pick a day, then pick one of the times the pro has open. Most pros list a window they will arrive in, like 8 AM to 12 PM: tap it, and under it choose “Any time in this window” or one hour inside it (8:00 AM, 9:00 AM, and so on — an hour another customer has already asked for isn’t offered, and “Any time” is offered only while nobody holds an hour in that window). If the pro has blocked off part of a window (say 1 PM to 2 PM), the hours that run into it aren’t offered, and neither is “Any time in this window”: the form says “The pro isn’t available 1:00 – 2:00 PM, so pick one hour.”, and you pick one of the hours offered. A time the pro has switched off isn’t offered at all. Then comes the address where the job is: the box starts with your home address, if you saved one, and on an iPhone matching addresses appear under it as you type — tap the right one, then add an apartment or unit number if you have one (see “Why does Eeda suggest addresses as I type?”). Add a note if you like, check everything — “Check and send” lists the day and the time you asked for (“Any time between 8:00 AM and 7:30 PM”, or “2:00 PM”) — and send your booking request. Booking is free. Your bookings are on the My Home tab: tap the “My bookings” card, next to “Post a job”.

What happens after I send a request?

Your request waits for the pro, who confirms or declines it themselves. Until they confirm, they see your name, the service, the day and time, your city and your note — not your street address and not your phone number. If they confirm, the app tells you, we send you an email (with a small calendar file that adds the booking to your phone’s calendar in one tap), and the pro then sees the address you typed and your phone number so they can reach you and get there. If you asked for a window, the pro may confirm it as asked or set the hour they will arrive inside it — then the app, the alert and the email all say so (“Drain cleaning is set for Friday, November 6 at 2:00 PM. You asked for any time between 8:00 AM and 7:30 PM; FastFlow Plumbing will arrive at 2:00 PM.”), and your booking’s card shows the time that stands, with what you asked for under it. Asking for one hour holds only that hour, so other customers can still ask the pro for the rest of the window. If they decline, or don’t answer within 8 hours (the request then expires), nothing is shared: pick another time, or call or text the pro. Your email address is never shared with a pro.

Can I cancel a booking?

Yes. Open the “My bookings” card on the My Home tab, find the booking and cancel it — the app asks you to be sure first, and the pro is told. Please cancel as early as you can. A pro may have their own cancellation or trip fee; that is between you and the pro, and Eeda never charges or refunds anything.

Can Eeda put my bookings on my phone’s calendar?

Yes. Once a pro has confirmed a booking, a card on “My bookings” (the My Home tab) asks “Put your bookings on your calendar?” — tap “Add to my calendar”, and your phone asks once for calendar access. You can also turn “Put confirmed bookings on my calendar” on or off on the Account tab at any time. From then on, every booking a pro confirms goes onto your phone’s own calendar by itself: the time, a title like “FastFlow Plumbing — Drain cleaning”, the job address, and a note saying it came through Eeda with the pro’s number and your own booking note, plus one alert an hour before. If a booking is cancelled, Eeda takes its event off again. A request the pro hasn’t answered yet never goes on; a booking that is done keeps its event. Eeda reads nothing in your calendar — it only adds its own events and finds them again, by the ids it kept, to remove them — which is why an iPhone asks for full calendar access: the “add only” kind can’t find an event once it is added. The setting and those ids stay on your phone, never on your account; nothing about your calendar reaches Eeda. Turn the switch off and the events Eeda added for bookings still ahead come off (past ones stay). “Not now” on the card keeps it away for a week; your phone’s Settings (Eeda, then Calendars) is the other way to allow or stop it. Don’t want the switch? The email you get when a pro confirms carries a small calendar file, eeda-booking.ics — tap it to add that one booking to any phone or computer’s calendar.

How do I get quotes from pros?

On the My Home tab, tap the “Post a job” card — that page is where you ask pros for a price. Tap the “Post a job” button there, say what you need done, and pros near you who do that kind of work send you a quote. Your jobs and the quotes on them stay on that page; you choose who to call, text or email, and nobody is hired unless you contact them yourself.

How do I post a job?

On the My Home tab, tap the “Post a job” card, then the “Post a job” button (or tap “Post a job” on the Pros tab when a search finds no pro — the job opens with what you searched for filled in). It takes four short steps: what you need done; a short title, the details and up to four photos if they help; when and where (when you need it done, a budget range if you like, and your city — towns are suggested as you type, tap one); then check it and post. Posting needs a confirmed email address, and you can have up to three open jobs at a time. Leave your phone number, address and house number out of the words and the photos — the app refuses phone numbers, emails, links and rude words. A person at Eeda reads your job before pros see it and tells you when it is live. Once one of your jobs has been approved, your later jobs go up straight away. A job stays open for 30 days, or until you close it.

Who sees my job?

While your job is open, pros whose page is live can see it, and the app shows it to the ones who do that kind of work, up to 100 miles away. They see what you wrote, your photos, your budget range if you gave one, your city and roughly how far away it is — never your name, phone number, email or street address. Your phone takes the hidden location data out of your photos before they are uploaded.

Can I change my job?

Yes, while no quote shows on it. Open the job (My Home tab → “Post a job”) and tap “Change this job” to fix the title, the details, when you need it done, the budget or the city. The kind of work and the photos can’t be changed. Once a pro has sent a quote, the job stays as it is — the pro priced what you wrote — so if it needs to change, tap “I’m done with this job” and post a new one.

How do quotes work?

A pro who can do the job sends a quote: a price (a fixed price, a range, or “estimate after a visit”), when they could start, and a short note. Quotes arrive in the app, you get a notification for each one, and only you can see them. There is no limit on how many pros can quote. Each quote links to the pro’s full page, with their reviews and what they provided about their license and insurance. Tap “See their page” to read more. If you like one, tap Call, Text or, when the pro lists one, Email on the quote and reach them from your own phone, exactly as from their page. A quote is a rough price, not a contract: agree the real price and the work in writing before anything starts. If a pro bothers you, tap “…” on their quote to report it or to block that pro from your job.

How do I close a job?

Open the job (My Home tab → “Post a job”) and tap “I’m done with this job”. The app asks “Did you hire someone?” — pick the pro who quoted, “Yes, someone not on this list” (“Yes, I hired someone” when nobody quoted) or “No, I’m not hiring anyone” — then tap “Finish this job”. If you pick a pro who quoted, we tell them they were picked (with your city, never your name) and remind you a week later that you can review them. A closed job takes no more quotes. Jobs also close on their own after 30 days, and you can post the job again any time.

Can I delete a job?

No — but you can finish it. Open the job (My Home tab → “Post a job”) and tap “I’m done with this job”; it stops taking quotes and pros no longer see it. A finished job is removed for good a year after it closes, or straight away if you delete your account.

What is the “Tips before you hire” box?

A short tip, with a light bulb, near the top of every pro’s page, just under the pro’s name and details (the Call, Text and Email buttons stay in the bar at the bottom of the screen): Eeda shows what the pro provided and doesn’t check it. Before you hire, ask for proof of license and insurance, and get the price in writing. When the pro listed a license, the box also has a link to look it up with the state. It is there because a badge on a screen is not the same as the state’s own record.

The pro didn’t show up.

If you booked the time in the app: once the booked time has passed, open the booking in “My bookings” on the My Home tab and tap “The pro didn’t show up”. The pro is told and the booking closes. Eeda does not check who was right — the mark is a record between you and the pro.

If you arranged the visit by phone, text or email, that was between you and the pro, so it is fair to say so in your review. If you want us to know — a pro took a deposit and vanished, or something else went badly wrong — tap “Report a problem” on the pro’s page, under the “Tips before you hire” box, and choose “Never showed up”. If five different people whose Eeda accounts are at least a week old report a page within 30 days, it comes out of search while we look at it.

Is Eeda for emergencies?

No — Eeda is not an emergency service. It is a directory: nobody at Eeda answers a call or sends anyone out, and a booking request can wait up to 8 hours for an answer. Fire, a gas smell, flooding, an electrical hazard, or anyone’s safety at risk: call 911 or your utility company first.

For an urgent repair — a burst pipe, no heat — look for “Takes emergency calls” on a pro’s card on the Pros tab and at the top of their working hours on their page. That is the pro’s own statement: Eeda makes no promise about when, or whether, they answer.

How do I pay the pro?

Directly, however the two of you agree. Eeda never handles the money and takes no cut. Each pro’s page says how they take payment (cash, check, Zelle and so on) on its “Accepts:” line; that is the pro’s own statement, so ask about it when you call. Agree the price before work starts and get it in writing.

How do I leave a review?

Open the pro’s page and tap “Write a review”. Anyone with a home account and a confirmed email address can post one review of each pro, written from their own experience — a pro you actually dealt with. Pro accounts don’t write reviews: if you run a business and hired a pro, use your home account. You cannot review your own page, and a review cannot be edited once posted, so read it twice. A person at Eeda reads every review before it appears on the pro’s page; until then only you can see it, and the app tells you when it is up. When a pro marks a booking done, the booking shows a “Write a review” button too — it is still one review per pro, however many times you book them.

Where is my review?

Every review is read by a person at Eeda before it appears. Until then the pro’s page shows you “Your review is waiting for a person at Eeda to read it”, and nobody else can see it. When it is up, the app tells you. If it broke our Community Guidelines, the page says “Your review wasn’t posted”, and the app tells you that too; because it is one review per pro, another one of that pro can’t be written. If you think we got it wrong, email support@geteeda.com.

Why can’t I leave a review?

Usually because your email address is not confirmed yet: tap the link in the email we sent when you signed up (look in spam), or tap “Send the email again” on the Account tab — or follow the three numbered steps on the review screen, where “Send the email again” sends it again and “I did it — check again” checks once you have tapped the link. (Signed in with Apple? Your email counts as confirmed already, because it comes from your Apple Account. If the app still asks, tap “Send the email again”, then “I did it — check again”.) The other reasons are that you already reviewed this pro — it is one review per pro — that the page is your own, or that you are signed in to a pro account (reviews come from home accounts).

How does the Friends tab work? Can I pin my top friends?

A row of faces runs across the top: You first, then everyone you have added or who has added you — “Added you” with a small tangerine dot under someone who added you first, a gold star and a number under a friend who has added you back (how many pros they share with you), “Not yet” under someone you added who hasn’t added you back — and “Find friends” at the end (slide the row sideways to see them all). Tap a face and the page below becomes that person’s: your own My Pros list under You, a friend’s shared pros under their face. Tap the name on the card under a face to open their own page, where you can remove, block or report them. To keep your closest friends at hand, tap a friend’s face and then “Pin” on that card: their face goes into the pinned row just under the faces, up to six friends side by side, so you can reach them without sliding the row of faces. “Unpin” on the same card takes a face out, and the app says how to make room when all six spots are taken. Which friends you pinned is kept on your account, so every phone you sign in on shows the same row; no other member sees it.

How do I save a pro to My Pros?

Tap “Add to My Pros” on a pro’s page (or on a job where you hired them). It’s added with that one tap, and nothing else opens. The line under the button says who can see it, and an “Add details” link under that opens a sheet where you choose who sees it, tap what they did for you, and add a line in your own words — all optional. Your very first save starts as Only me, so nothing is shared until you choose; after that, new saves start as My friends. When a pro marks a booking with you done, they are added to your My Pros for you, as Only me, and the booking offers “Share with my friends”. Later, tap “In My Pros · Change” on the pro’s page to change the tags, who sees it, or remove it. Your My Pros list is under “You”, the first face in the row across the top of the Friends tab. Every pro on your own list has a small tangerine heart beside its name, and the pros a friend shares (tap their face, or open their page) have a small gold star. The heart and the star only mean “this pro is on the list”; neither is a rating.

Who sees the pros I save?

Saves you mark My friends are seen by your friends — people you have added who have also added you back — with your tags, your note, your name (your first name on the Pros tab) and the date. They show on your friends’ Pros tab — in its first row and, when they search, under “Added by your friends” (a search shows your tags, not your note) — on the pro’s page and on their Friends tab. Saves marked Only me are seen by nobody but you. A save is your opinion, not a rating, and Eeda doesn’t check pros.

Why can’t I see my friend’s pros?

Friends who have added each other see each other’s shared pros. If you added Sarah but she hasn’t added you back yet, her face on the Friends tab says “Not yet”, and tapping it says “Sarah’s pros show here once Sarah adds you back.” She was told you added her. You also won’t see a pro she set to Only me, and nothing shows between two people when either has blocked the other.

What is “Your friends and this pro”?

A box on a pro’s page, above “Tips before you hire”, when friends of yours (people you have added each other with) shared that pro: each friend’s picture, “Sarah Kim added them · Oct 3”, what the pro did for them and their note. If Sarah is in your phone’s contacts, “Ask Sarah about them” opens your own Messages app to her with a question typed — you send it yourself. Your friends’ words are their opinion; Eeda doesn’t check pros, so still do the checks in “Tips before you hire”.

Can I add my own business to My Pros?

No. If the cell phone number on your account is the number on a pro’s page, the app says “This is your own business, so it can’t go on your My Pros list.” Saves are for pros you know as a customer, so your friends never mistake a business owner’s own save for a neighbor’s.

How do I invite a pro I know?

Tap “+ Invite a pro” — the orange button beside the title at the top of the Friends tab — or the “Know a great pro?” card at the top of the Account tab, then “Show my contacts”. Allow contacts when your phone asks, and a list of your contacts appears — search or scroll to the person and tap “Invite to list”. Your own Messages app opens to them with an invitation to list their business on Eeda and your own invite link (it mentions that the first 3 months are free, a limited-time offer, and that you may get a $25 Virtual Visa card if they join — see “Can I get a $25 card for inviting a pro?”). Change it if you like and send it yourself — Eeda never texts the person you invite, and your contacts’ names and numbers stay on your phone; Eeda keeps only a scrambled code of the number you invited, so it knows if they join. (On a home account, allowing contacts also lets Eeda keep scrambled codes of the numbers to tell you when one of them joins — see “What happens with my contacts?”) Only text people who would want to hear from you.

Can I get a $25 card for inviting a pro?

Yes — on a home account or a pro account: a $25 Virtual Visa card from Eeda for each pro you invite who joins Eeda and keeps their plan after their 3 free months. Here is how it works:

1. Tap “+ Invite a pro” at the top of the Friends tab, or “Know a great pro?” on the Account tab — on a pro account, “Know another pro?” on the Account tab — then pick the pro from your contacts and tap “Invite to list”.
2. Your own Messages app opens with the invitation and your personal link typed in, and you send it from your own number. Eeda never texts the pro itself.
3. The pro makes a pro account with the cell number you texted and confirms it with the code Eeda texts them. If they will use a different number, they open your link first and type that number on its page — before making their account. Shared your link another way (“Share my invite link”)? Then the pro must open it and type their cell number there before making their pro account, or it can’t count.
4. Pros get their first 3 months free. Your card is earned once the pro has paid for their first month on Eeda (or their first year, if they pick yearly) and 30 days have passed without that payment being refunded — so it usually takes about 4 months from the day they join.
5. The $25 Virtual Visa card goes to the email you sign in with: a person at Eeda emails it to you from support@geteeda.com, with the subject “Your $25 Virtual Visa card from Eeda”. The card’s own terms come with it and may include an expiration date, so use it before it expires. It waits until you have confirmed that email (tap Resend on the Account tab and open the link we email you; an email from Sign in with Apple counts as confirmed already), so it can never go to a mistyped address. If you don’t see it, check your spam folder. The app tells you when the pro joins, when you’ve earned the card, and when it has been emailed to you.

One card per pro, ever, and if two people invite the same pro, the first one to invite them gets it. You can earn up to 20 cards a calendar year. The pro must make their pro account after your invite, and someone Eeda already had doesn’t count — a pro already on Eeda, or one whose business Eeda had listed before your invite. Your own cell number must be confirmed with the code Eeda texts you (Eeda asks for it when you open the app), and your own number never counts. “Pros you invited”, on the Invite a pro screen, shows where each one stands. A pro you invite with “Invite to list” shows there right away. Someone you sent your link to with “Share my invite link” shows there once they open it and tap “Save my number” on its page, because your phone never tells Eeda who a shared link went to. The invite text says you may get a $25 Virtual Visa card, so the pro knows; it costs them nothing extra.

Visa is not a sponsor of Eeda’s invite program, and the card follows the terms that come with it, including any expiration date.

How do I add a friend?

Open the Friends tab and tap “Find friends”. Search by name, phone or email, or see which of your contacts are already on Eeda: tap “Allow contacts” (it reads “Show my contacts” once your phone already allows it). Someone in your contacts not on Eeda yet? On the same screen, tap “Invite” beside their name under “Not on Eeda yet”, and your own Messages app opens to them with a text asking them to join Eeda and add you. Or tap “Invite friends to Eeda” on the Account tab to send the same text from any app on your phone. Once they join, they can find you under “Find friends” by your name or number. When someone adds you, their face appears in the row at the top of the Friends tab with “Added you” and a small tangerine dot: tap it, then “Add back”. Friends who have added each other see each other’s shared pros, so add them back to see theirs and let them see yours.

Can I add a picture of myself?

Yes, on a home account. Open the Account tab and tap the circle with your initial near the top, just under the “Know a great pro?” card (it says “Add a photo” under it). Take a photo or choose one from your phone, square it off on the crop screen, and it is saved. It shows beside your name to your friends on the Friends tab, on your page there, in Find friends, and beside your name on the reviews you write. Tap the picture again and choose “Remove photo” to go back to your initial; it comes off every one of those places at once. Pros do not have one — a pro’s page shows the business’s own photos.

How do I ask a friend about a pro?

On the Friends tab, tap your friend’s face in the row at the top and, under their pros, tap “Ask … for a pro” (it shows their first name; the button is on their own page too); or, on a pro’s page, tap “Ask … about them” beside a friend in “Your friends and this pro”. Your own Messages app opens to them with a question typed — for example “Hey Sarah, do you know a good pro for a job at my house? I’m looking on Eeda.” — change it if you like and send it yourself. The button appears only when that friend is in your phone’s contacts and you have already allowed Eeda to read your contacts — Eeda never hands out anyone’s phone number.

How do I share a pro with a friend?

Open the pro’s page and tap “Share” on the top corner of the photo, opposite “Back”. Your phone’s own share sheet opens with a short line and a link to the pro’s page already typed, such as “FastFlow Plumbing (Plumbing, Troy, MI) on Eeda” — pick Messages, Mail or any other app and send it from your own phone. Eeda sends nothing and is not told who you sent it to. Your friend doesn’t need the app to open the link: it opens a page on geteeda.com with the pro’s name, the kinds of work they do, their town, their stars and how many reviews, years in business, how they take payment and whether they take emergency calls — not their phone number, email or photos. To call or text the pro, your friend gets the Eeda app. Only a live pro’s page can be shared; a page Eeda listed that its pro hasn’t claimed yet has no “Share” button.

What happens with my contacts?

Only if you tap the button and allow it. Your phone turns each number into a one-way code before anything leaves the phone; names and numbers never leave it. The codes are used to find which of your contacts are on Eeda. On a home account, Eeda also keeps the codes (never names or numbers) so it can tell you when someone in your contacts joins Eeda later; your phone sends a fresh set about once a week while contacts are allowed. Nothing is kept until the app has explained this to you — before your phone asks for contacts, or once in a message when you open the app if you allowed contacts earlier. While the switch “Tell me when my contacts join Eeda” on the Account tab is on, the line under it says whether your phone lets Eeda see your contacts. If it doesn’t, an “Allow contacts” or “Open Settings” button is right there. Until your phone allows contacts, no new codes are kept. Turn off “Tell me when my contacts join Eeda” on the Account tab and the kept codes are deleted at once; otherwise they are deleted 12 months after your phone last sent them, or with your account. Pro accounts keep no codes of their contacts — only, when you invite a pro, a one-way code of that one number (see “Can I get a $25 card for inviting a pro?”). We never message anyone in your contacts — an invite is a text you send yourself. If you have allowed contacts, the Friends tab (when you tap a person’s face), a friend’s page and the friends box on a pro’s page also check, on your phone, whether that person is in your contacts so they can offer to open Messages to them; that check sends nothing.

What is “… is now on Eeda”?

A note in the bell (and on your phone) when someone in your contacts joins Eeda with a home account: “Sarah Kim is now on Eeda — Someone in your contacts just joined. Tap to add them as a friend.” Tapping it opens their page, where you can add them; nobody is added for you. You get it once per person, and not if you already added them or either of you blocked the other. It is for home accounts that allowed contacts. To stop it, turn off “Tell me when my contacts join Eeda” on the Account tab — that also deletes the codes Eeda kept. When you join yourself and confirm your number with the code Eeda texts you, people who have your number in their contacts may get this note once, with your name; there is no switch for that.

Does Eeda share anything with Meta (Facebook and Instagram)?

Yes, a little, to see which of Eeda’s ads on Facebook and Instagram work, and to show them to people likely to want Eeda — never your name, email, phone number or address. In the app, Meta’s own tools tell Meta when the app is installed or opened, when an account is made (only whether it was made with an email, Apple or Google, and whether it’s a home account or a pro account), when a pro takes charge of a page Eeda listed, and when a pro plan or its free months start through Apple, or a purchase is restored (with the plan, its price, the date and Apple’s reference numbers for it, never card details). With each of these, Meta also gets the phone’s model and system, its screen size and number of processor cores, the mobile carrier’s name, the app’s version, the language and time zone, the internet address, and a random code Meta keeps for the app — and the phone’s advertising ID only if you allowed tracking on an iPhone (on an Android phone, unless you deleted that ID in the phone’s Settings). On geteeda.com, Meta’s pixel tells Meta which pages are opened and, when you send the “Tell me when it opens” form or the “List my business” form, only that a form was sent — never what you typed. Meta never gets what you search for, your messages, the pros you save, your friends, your home tasks, your jobs or your bookings.

Your choices. On an iPhone, the Welcome screen may show Apple’s question “Allow Eeda to track your activity across other companies’ apps and websites?” once, after the opening video (a phone already signed in to Eeda when this began is never asked, and then Meta never gets its advertising ID). Tap “Ask App Not to Track” and Meta never gets your advertising ID from Eeda; the app works the same whatever you answer, and you can change it later in your iPhone’s Settings (Privacy & Security, then Tracking). To stop the app sending Meta anything at all, turn off “Share app activity with Meta” on the Account tab — it belongs to the phone it’s on, so set it on each phone you use. On the website, tap “Turn off Meta’s pixel in this browser” on the “Your privacy choices” page (geteeda.com/privacy-choices.html, linked at the bottom of every page); if your browser sends a Global Privacy Control signal, the pixel stays off by itself. For help, email support@geteeda.com with “Do not share” in the subject and a person at Eeda will walk you through these (the app’s switch is kept on each phone, so we can’t turn it off for you). Meta handles what it gets under its own privacy policy; our Privacy Policy (Section 3.12) has the details.

How do I report a pro?

Tap “Report a problem” on the pro’s page, under the “Tips before you hire” box, and pick a reason. To report a quote on one of your jobs, tap the “…” on that quote. To report a person, open their page (on the Friends tab, tap their face, then the card with their name), tap the “…” button, then “Report this person”. To report a review, email support@geteeda.com. If you can no longer find the member, email support@geteeda.com with their name and what happened. If someone is in danger, call 911 first.

How do I block someone?

Open their page (on the Friends tab, tap their face, then the card with their name), tap the “…” button, then “Block”. They will not be able to find you, neither of you sees the other’s My Pros list, and any friend connection between you is removed. You can undo it from the same page. Blocking is not a report; if they broke a rule, report them too.

What is the My Home tab?

The top of the My Home tab has two cards side by side: “Post a job” — tap it to post a job and read the quotes pros send you (see “How do I get quotes from pros?”) — and “My bookings” — tap it to see your booking requests and booked times (see “How do I book a pro?”). Under them are the “Tips for this month”: five one-line home tips for this month where you live, today’s tip first, then four more — each day the set moves along by one. They take turns in one card, changing every 10 seconds: swipe the card left to see the next tip now, or right to go back, or tap a dot under it to stop on one tip until you come back to the Home tab. With VoiceOver or TalkBack on, the tips never change by themselves; use the dots to move between them. Your region comes from the state in your home address, or else from the place the Pros tab is looking near. Then comes “Your home’s upkeep”: one list of the routine tasks your home needs — changing the furnace filter, testing the smoke alarms, cleaning the gutters — for the next 12 months, with any overdue tasks first and then the soonest. Each row shows the date the task is next planned and how often it is recommended. The first eight rows show; tap the button under them that says “Show all” and the number of tasks to see the rest (“Show fewer tasks” shortens the list again). The first time you open the Home tab with nothing on your list, Eeda starts you with the basics: it adds eight tasks almost every home needs, with their reminders on, and a box above the list says “We started you with the basics” until you add a task of your own or stop tracking one of them. You can change them or stop tracking them like any task, and Eeda never adds them again. Tap “Add more tasks” (or, with nothing on your list, “Choose what to track”) to pick from the full list, and, once something is on your list, tap “About your home” to switch on the features your home has (a pool, a septic system, a basement…), so the tasks for those can be added too. A task you mark done leaves the list until it is due again — in the month its next date falls, or a week before that date, if that comes sooner — and waits under “Done tasks” meanwhile (its phone reminders still come, if “Remind me” is on), and a line under the list says how many tasks are waiting there. When every task you track is done for now (or the rest are more than a year away), a green “You’re all caught up” card stands in the list’s place. Under your list, “Done tasks” opens the tasks that are done for now, each with its next date, and, under “Days you marked done”, every task you have marked done, with the day you did it (see “Where can I see the tasks I’ve done?”). The app reminds you on your phone at 9 in the morning a week before each task’s date, on the day, and once more a week later if it is still open. The My Home tab asks first — “Get a reminder when a home task is due?” — and your phone then asks once; if you said no, the tab offers “Open Settings”, where you can allow notifications for Eeda. A phone holds only so many booked alerts, so the app books them for the soonest tasks, and the in-app bell still lists every task as its date comes near. A task planned more than a year away is still tracked and still reminds you; it joins the list when its date comes inside the year. These reminders are general guidance for a typical home: your appliances’ own manuals come first, and a licensed pro should handle gas, electrical and roof work.

I’m not going to do a task this month. Can I skip it?

Yes. An overdue task’s row on the My Home tab has a “Not this time” link under its buttons (and its own screen has a “Not this time” button). The app tells you the date it will move to — the task’s own rhythm counted from today — and asks “Skip it this time?”. The task stays on your list and keeps reminding you; it is not marked done, so it doesn’t go under “Done tasks”, and your done counts stay honest. Once something has been marked done, a green line under “Your home’s upkeep” counts it: “3 done this month · 14 this year”.

I did the task. How do I mark it done?

Tasks due this month, and any that are overdue, have a “Mark done” button on their row on the My Home tab; for a task due later, tap it and tap “Done today” on its own screen. The app asks “Mark it done?” and tells you the date of the next reminder before anything changes. Once you say yes, a short victory tune plays and a green “Marked as done” box shows at the top with the next date and where the task went, with “Back to my list” and, when another task is waiting, “Next task”, which takes you to it. The task moves on to its next date and leaves your list until it is due again (in the month of that date, or a week before it, if that comes sooner); until then it waits under “Done for now” at the top of the “Done tasks” page, and its phone reminders still come if “Remind me” is on. The day is also kept on your “Done tasks” list (see the next question). The next due date moves forward by however often the task repeats — you can change how often, and set when you last did it, on the task’s own screen. Marked one done by mistake? On the My Home tab, tap “Done tasks”, tap the task under “Done for now”, and tap “Undo marking it done” on its screen — it shows for a task done this month, or right after you marked it done. The app asks first, then puts the task’s dates back exactly as they were before and takes that day off your “Done tasks” list; if the task was due, it is back on your list. If it can’t tell what they were (the task was marked done before October 6, 2026, or you changed something else on it since), the task goes back to not done yet, with a fresh next date; the question tells you which. Nothing is shown to pros, friends or anyone else; your list is yours alone.

Where can I see the tasks I’ve done?

On the My Home tab, under your list of tasks, tap “Done tasks”. At the top, “Done for now” lists the tasks you have done that are not due again yet, each with its next date (“Next due Nov 29”), the soonest first; each one goes back on the My Home tab’s list when it is due again (in the month of its date, or a week before it, if that comes sooner). Tap one to open its screen. Below them comes every task you have marked done, newest first, by month (“October 2026 · 3 done”), each with the day you did it. Tap a task to open its own screen, where “Times you did this” lists every day you did that one task — the five most recent first and, when there are more, a “Show all” button for the rest. A day stays on the list when the task moves on to its next date, and even after you stop tracking the task, until you delete your account. Marking the same task done twice on one day keeps one entry for that day, and “Undo marking it done” on the task’s screen takes the day off the list again. A date you set with the “Last done” choices on a task’s screen (even “Today”) moves the task’s next date (and the task waits under “Done for now” if it isn’t due yet), but the day isn’t added to the dated list; to keep the day, tap “Mark done” or “Done today”. The list began on October 29, 2026: a task you marked done before then shows only its most recent day, and only if you marked it done on or after October 6, 2026 and haven’t changed anything else on the task since. Like the rest of your home upkeep, it is yours alone: nothing on it is shown to pros, friends or anyone at Eeda.

Can a pro do the task for me?

When a task is one a pro usually does, its row on the My Home tab has a “Find a pro” button while the task is due this month (or overdue), and the task’s own screen always has “Find a pro for this”. Either opens the Pros tab with that kind of pro already picked, so the pros near you who do it fill in under the pictures — the same search as always: you pick the pro, you call or text them from your own phone, and the reminder itself tells nobody anything. To go back, tap Home at the bottom.

How do I switch a reminder off?

Open the task and turn off “Remind me” — the task stays on your list without the phone alerts — or tap “Stop tracking” to take it off the list altogether (the days you marked it done stay on “Done tasks”). Phone alerts come only for the tasks on your list — the ones you chose and the eight basics Eeda started you with — while their “Remind me” is on. The bell in the app still lists a task as its date comes near until you stop tracking it.

Does Eeda make sounds? Can I turn them off?

Only a few things make sounds. The first is a short tune when Eeda starts up: three quick notes and a little chime, played once as the opening video (or the still picture shown in its place) begins, or as the first screen appears when neither is shown. It does not play again when you switch back to Eeda from another app while Eeda is still open (if your phone closed Eeda while you were away, it starts afresh). On a home account, six more things make a sound: adding a pro to My Pros from their page, adding a friend, posting a new job, posting a review, marking a home task done and sending a booking request. The first four of those play a short tap when you press the button; then adding a pro or a friend plays a reward sound once it worked, a posted job plays three quick pings, and a posted review plays a short, happy chord. Marking a task done on the My Home tab (“Mark done”, or “Done today” on the task’s own screen) plays a short victory tune once you say yes to “Mark it done?”, and a booking request plays a little “ta-da” as the green check appears on “Request sent”. On a pro account, one soft, shimmering chord marks four big steps: your page sent to Eeda, the “Your page is live!” card appearing on your Home tab, a new quote sent on a lead, and a booking request you confirm. Everything else is silent. There is no separate sound switch inside Eeda: the sounds follow your phone’s ring/silent setting, like the keyboard’s clicks: put your phone on silent (on an iPhone, the switch or the Action button on its side) and Eeda is quiet. They never pause music or a podcast you are listening to.

What is the video when Eeda opens? Can I skip it?

Each time Eeda starts, a short video of the Eeda logo plays for about five seconds while the app opens, with the opening tune as it begins. To go straight to the app, tap anywhere on the video (on Android, the back button does the same). The video has no sound of its own and never pauses your music. It does not play when you switch back to Eeda from another app while Eeda is still open (if your phone closed Eeda while you were away, it starts afresh). If Reduce Motion (on Android, Remove animations) is on in your phone’s settings, Eeda shows a still picture of the logo for two seconds instead. With VoiceOver or TalkBack on, Eeda skips the video and opens straight away. On an iPhone, the first time the Welcome screen shows after the video, Apple’s question about tracking may appear once (see “Does Eeda share anything with Meta (Facebook and Instagram)?”).

Can I use Eeda in dark mode?

Yes. Eeda starts in light mode. Open the Account tab and turn on the Dark mode switch; the whole app turns dark at once, and turning it off goes back to light. Your phone remembers the choice. (Until October 9, 2026 a moon at the top of the old Search tab and of the pro Home tab did the same; it is gone, so the Account tab is the one place to switch.)

How do I turn notifications on or off?

A home account is asked on the My Home tab, once there is a task on your list: a card, “Get a reminder when a home task is due?”, with “Turn on reminders” (your phone then asks once) and “Not now” (the card comes back in a week). A pro account is asked when it first signs in, because booking requests and new leads come by alert. Afterwards, in your phone’s Settings, tap Notifications, then Eeda, and switch “Allow Notifications” on or off. That covers every alert Eeda sends to your phone; the bell inside the app still lists everything. For your home upkeep tasks on the My Home tab, each task also has its own “Remind me” switch on the task’s screen. On a home account, the notes that someone in your contacts joined Eeda have their own switch on the Account tab: “Tell me when my contacts join Eeda”.

How do I clear notifications?

Tap the bell in the Eeda bar at the top of any tab to open your notifications. To clear one, slide it to the left and tap the red “Clear” button, or slide it most of the way across and let go. A bar at the bottom then says “Notification cleared” with an “Undo” button for a few seconds: tap Undo to bring the notification back. After that it is deleted for good. To clear them all, tap “Clear all” at the top; the app asks you to be sure first, and that cannot be undone. If you use a screen reader, “Clear” is in each notification’s actions (with VoiceOver on an iPhone, swipe up or down while the notification is selected). Clearing here does not remove alerts already showing on your phone’s lock screen. Clearing a notification does not turn anything off; to stop alerts, see the answer above.

How do I change my home address, or where the Pros tab looks?

Your home address: the Account tab, then “Home address”. Type your street address (like “6178 Charles Dr”), or just your town or ZIP code — on an iPhone, matching addresses appear under the box as you type, so tap the right one, add an apartment or unit number if you have one, then tap “Save this address” — or use your phone’s location, which keeps only the town you are in. Only you see your street address (and a person at Eeda, if they help you with your account). Everyone else sees only your town: other members on your member card, and pros on a job you post. When you book a pro, the job address starts with your home address, and you can change it there. To remove your home address altogether, open the same sheet and tap “Remove my home address” at the bottom. Where the Pros tab looks: tap “Change” beside the place’s name, under the row of distances at the top of the tab. Choose your home address or your current location, or type a city or ZIP code; the tab moves there. The first time you open the Pros tab with nowhere to look, a card asks “Show pros near you?” before your phone asks for your location. You can always type a town instead. A town you choose is remembered on your phone until you choose another place or sign out; choosing your home address forgets it, so the tab opens at your home address again. It never changes your saved home address. Your current location is never remembered.

Why does Eeda suggest addresses as I type?

To save you typing and spelling mistakes. On an iPhone, when you type an address — the job address on a booking request, or your home address on the Account tab or on the sign-up form (there, once you have ticked the box agreeing to the Terms and the Privacy Policy) — matching street addresses appear under the box once you have typed a few letters. Tap the right one and it fills the box; then add an apartment or unit number if you have one. You don’t have to pick one: you can always type the whole address yourself. These suggestions come from Apple’s map service, through your iPhone: what you type or change in the box goes to Apple to find matching addresses, and Apple handles it under its own privacy policy. Eeda gets nothing while you type, and keeps only the address you save or send. In the other place boxes — where the Pros tab looks, the city on a job you post, and a pro’s business city — the app suggests towns from a list of United States towns built into the app, so nothing you type there is sent anywhere for those suggestions. On an Android phone, or in an older copy of the app, no street addresses are suggested; type the address as before.

Can I change my name, phone number, email or password?

Your name and cell phone number: the Account tab, then “Account details” — change them and tap Save. Your password: on the Sign in screen, tap “Forgot your password?” and we email you a link to choose a new one. The email you sign in with can’t be changed in the app — email support@geteeda.com from that address and a person at Eeda will help.

Why did Eeda text me a code?

When the app asks you to confirm your cell number — after you add or change it, or the first time an account made before codes began opens the app — Eeda texts a 6-digit code to it (it may come from a different number from Eeda’s own, (877) 460-5088). Type it on the “Confirm your cell number” screen and tap “Confirm my number”. It shows the number is really yours, and, for a home account, people who have your number in their contacts hear that you joined only once it is confirmed. No text yet? Wait half a minute, then tap “Send a new code”. Wrong number? Tap “Change my number”. If a code can’t be sent, or hasn’t come a minute after it was sent, “Carry on for now” lets you in, and the app asks again the next time you open it. The code is the only text a home account gets from Eeda. Message and data rates may apply.

I forgot my password.

On the Sign in screen, type your email, then tap “Forgot your password?”. We email you a link to choose a new one; look in spam if it takes more than a minute. If you signed up with Apple or Google, there is no Eeda password — use the same button you signed up with.

How do I delete my account?

Open the Account tab, then tap “Delete my account” — the red line below Sign out. Pros: deleting your account does not cancel a plan you bought from Apple, so cancel it first (see “How do I cancel my plan?”). Deleting your account doesn’t delete what Meta’s tools already sent to Meta (see “Does Eeda share anything with Meta (Facebook and Instagram)?”). Details of what is removed are at geteeda.com/account-deletion.html.

Is Eeda free to use when I’m hiring a pro?

Yes, whether you’re hiring for your home or your business. Finding pros, calling, texting, sending booking requests, posting jobs, getting quotes, home upkeep reminders and My Pros cost nothing. Only pros pay, for their page — and every pro who has claimed their page pays the same price.

I run a business. Which account do I make?

If you want to hire pros — for a shop, an office, a restaurant or your own home — make the free account: on the welcome screen, tap “I need home repair or service work done”. The next screen says “Create your home account”; it works the same for a business. If you already have a home account, use it for your business too. If your business offers a service on Eeda, make a pro account instead (“I do home repair or service work”).

I made a home account, but I’m a pro.

A home account can’t be turned into a pro account, so make a separate pro account: on the welcome screen, tap “I do home repair or service work”. Use a different email address or Google account for it (an iPhone has only one Apple ID, so if your home account uses Apple, use Google or an email for your business). You can keep the same cell phone number: one number may be on one home account and one pro account. The pro screens won’t open a home account — if you sign in there with your home account’s email, Apple ID or Google account, Eeda says so and signs nobody in. If you would rather keep the same email, write to support@geteeda.com and a person at Eeda will help.

What does “Listed by Eeda” mean on a pro’s page?

A person at Eeda typed that page in before the pro made an Eeda account — from public business information (the name, phone number, kinds of work and city the business makes public, for example on its own website or in business directories), or from details the business gave us. The line on the page says which. Until the pro takes charge of it in the app, it is like a phone-book entry: the business name, its phone number, its kinds of work (up to three) and its town, with Call (and Text, when the number can take texts) — no photos, prices, hours or reviews, and you can’t add it to My Pros or review it yet. It shows after the pros who have taken charge of their pages (unless you search for it by name), and on the map it sits within about half a mile of the business (or at its town), never at a street address. Eeda does not check the details, just as with any other page, so the “Tips before you hire” box applies as usual. The line goes away once the pro takes charge of the page, and everything else opens up. Is it your business, and you’d rather not be listed? Tap “Remove this listing” on the page: Eeda sends a code to the business’s phone, and typing it removes the page.

Why is there no Text button on some pros?

Eeda shows Text only when the pro’s phone number can take text messages. Eeda finds out what kind of line each pro’s number is — from its text-message provider, or, for a page Eeda listed, from the business list it came from; a landline, or another line that can’t take texts, shows Call only (and Email, when the pro gave a business email), so you never wait for an answer to a text that went nowhere.

For pros

What does it cost?

Your page is $50 a month or $500 a year (save $100), and your first 3 months are free — a limited-time offer. Online booking is included at no extra cost: turn it on whenever you like (see “How do I take bookings online?”). The free months are Apple’s free trial: they begin the day you first send your page to Eeda (or claim a page Eeda listed for you), and Apple gives them once per Apple Account. Cancel before they end and you pay nothing. Every pro who has claimed their page pays the same. Full details at geteeda.com/pros.html.

Someone invited me to Eeda. What do I do?

Join with a pro account using the cell number they texted: download Eeda, tap “I do home repair or service work”, and confirm that number with the code Eeda texts you. Going to use a different cell number? Open the link in their text first, type the number you’ll use for your pro account and tap “Save my number”. Before the app is in the App Store, you can ask to be listed with the short “List my business” form on geteeda.com, and make your pro account on launch day. It costs you nothing extra: your first 3 months are free (a limited-time offer), then $50 a month or $500 a year, the same as every pro. The person who invited you may get a $25 Virtual Visa card from Eeda once you have paid for your first month. Eeda doesn’t text or email you about the invite.

Can I get a $25 card for inviting another pro?

Yes. On your Account tab, tap “Know another pro?”, pick the pro from your contacts, and tap “Invite to list”. Your own Messages app opens with the invitation and your personal link, and you send it from your own number. When that pro joins Eeda with a pro account and has paid for their first month (after their 3 free months) and 30 days have passed without a refund, you earn a $25 Virtual Visa card. A person at Eeda emails it to you from support@geteeda.com, with the subject “Your $25 Virtual Visa card from Eeda” — check your spam folder if you don’t see it. The rules are the same as for homeowners: one card per pro, the first person to invite a pro gets it, and up to 20 cards a year; your own cell number must be confirmed with Eeda’s text code, your own number never counts, and the card waits until you have confirmed your login email (an email from Sign in with Apple counts as confirmed already). “Pros you invited”, on the Invite a pro screen, shows where each one stands; a pro you sent your link to shows there once they open it and tap “Save my number”. More detail under “Can I get a $25 card for inviting a pro?” in the “For customers” part above.

Visa is not a sponsor of Eeda’s invite program, and the card follows the terms that come with it, including any expiration date.

Eeda listed my business before I joined. What now?

Eeda may list a business before its owner joins — from public business information (the name, phone number, kinds of work and city the business makes public, for example on its own website or in business directories) or from details you gave a person at Eeda. The page is already live and free, marked “Listed by Eeda”: your business name, phone number, kinds of work and town, with Call — and Text, when your number can take texts. On the map it sits within about half a mile of your business (or at your town), never at your street address. It stays in search until the date Eeda sets for the pages it listed. If Eeda has an email address for your business, it may email you about your page once a month — its views, calls and texts in the last 30 days, never in a month with no views — and every email has a link to stop them. Eeda never sends you automatic texts about it, apart from a one-time code when someone asks to claim or remove the page. Claim it to get everything a full page has: leads (the jobs customers post near you) to send quotes on; a place on customers’ My Pros lists, shared with their friends; reviews; and your photos, prices and working hours. To claim it: download Eeda and create a pro account with the cell number on the page — once you confirm the number with the code we text you, your Home tab asks “Is this your business?”. On a different number, tap “Is your business already on Eeda? Find it” on your Home tab, pick your business, and type the 6-digit code Eeda sends to the business’s phone (a text, or an automatic call when it is a landline). Then tick your statement, and Apple’s sheet asks you to start your Pro Listing plan — 3 months free, a limited-time offer, then $50 a month or $500 a year — and the page is yours, and the “Listed by Eeda” line comes off. Can’t get the code? Tap “I can’t get the code”, and a person at Eeda will help. If nobody claims the page by its date, it comes off search; for six months after that, a pro account with the page’s own number can still claim it. Rather not be listed? Tap “Remove this listing” on the page in the app, on the page your claim link opens, or go to geteeda.com/remove-listing.html: Eeda sends a code to the business’s phone, typing it removes the page at once, and Eeda won’t list that number again.

I got a geteeda.com/claim link in an email or on a card. What is it?

Every page Eeda lists has a link of its own — geteeda.com/claim/ followed by a six-character code, such as geteeda.com/claim/7KM4PX — which a person at Eeda may email or mail to the business. Open it and you see your page’s basics (your business name, kinds of work and town, and your phone number with its middle hidden), the steps above to take charge of the page, “Open this page in Eeda” if you already have the app, and a “Remove this listing” button, which opens the removal steps with your page already found. The link is a door, not a key: it can’t transfer the page to anyone — only the code Eeda sends to the business’s phone, or a pro account whose confirmed cell number is the page’s number, can — so you can forward it to whoever answers your business’s phone. Codes never use the letters O, I or L or the digits 0 and 1, so if the link says the page isn’t on Eeda, check those first. Before the app is in the App Store, the link says Eeda opens soon; keep it, the steps work from launch day.

How do I set up my page?

It starts when you create your pro account: you type your business name, your own name, your cell phone number, your email and a password, the city your business is in and its state (once you have picked the state, matching towns are suggested as you type the city; tap one to fill it in), and your website if you have one. Tap “Create my account”, confirm your cell number with the code we text you, and you are in. Your page is started with what you typed. On the Home tab, the checklist’s “Set up page” button opens My page at “Check and send”: send your page straight away, or tap “Change” beside a part to add it first — the work you do (up to five kinds), prices, how you take payment, your working hours, and photos and licenses, all optional. Years in business is optional too; leave it blank and it isn’t shown. When you are ready, tick your statement on “Check and send” (see “What is the statement I tick before I send my page?”) and tap “Send my page to Eeda” — your Pro Listing plan with Apple starts then (3 months free, a limited-time offer; see “How do I pay for my page?”). You can send the page with just the basics and add the rest later; while a person at Eeda reads it, your Home tab lists the parts still empty under “While you wait”. A person at Eeda reads it before it goes live, and the app tells you when it is live or if something needs changing. After that, My page is a list of its parts, each with its own Save.

I made a pro account by mistake.

If you meant to find a pro, not list a business, tap “Wrong kind of account? Switch to a home account” on your Home tab. It works only while your page has never been sent to Eeda. Your business page and anything you uploaded to it are deleted; your account, name and phone number stay, as a home account. If you started a plan with Apple, switching does not cancel it — cancel it first in Settings → your name → Subscriptions. If you already sent your page, email support@geteeda.com and a person at Eeda will help.

How do I pay for my page?

Through Apple, inside the app. When you tap “Send my page to Eeda” on My page’s “Check and send” (or claim a page Eeda listed for you), the app shows the Pro Listing plan — pick monthly or yearly — and then Apple’s own purchase sheet; confirm it the way you confirm any App Store purchase. Nothing is charged during the 3 free months. When they end, Apple charges your Apple Account, then every month or every year until you cancel. About a week before the free months end, while renewal is on, the app reminds you (and emails you). Eeda never sees your card. The Account tab shows your plan’s status, for example “Free until Jan 13, 2027”. Online booking is part of the plan, so there is nothing more to buy.

How do I cancel my plan?

On the Account tab, tap “Change or cancel with Apple” — or open Settings on your iPhone, tap your name, then Subscriptions — and choose the Eeda plan. Cancelling stops the next charge; the plan keeps working until the date the Account tab shows. Cancel during the free months and you pay nothing. Online booking is part of your page’s plan, so there is nothing else to cancel. Deleting the app, or your Eeda account, does not cancel a plan. Refunds are Apple’s decision: ask at reportaproblem.apple.com.

What happens when my plan ends?

When your Pro Listing plan ends — you cancelled it or it was refunded — your page comes off Eeda’s search and the app tells you. (If a person at Eeda hasn’t finished reading your page yet, they still read it, but it can’t go into search until you start the plan again.) Nothing is deleted: your reviews belong to your business. Tap “Start my plan again” on the Account tab or your Home tab, and your page comes back with every review (Apple gives the free months only once per Apple Account, so a plan started again is charged from that day). If Apple couldn’t charge your card, your page comes off search when Apple’s grace period runs out. Update your payment details with Apple (Account tab → “Change or cancel with Apple”) and your page comes back by itself. Online booking stops with the plan: while your page is off search, nobody can send you a booking request, and bookings you already confirmed stay in your list.

I bought a plan but the app doesn’t show it.

Open the Account tab and tap “Restore purchases”. Eeda asks Apple for the plan this Apple Account bought and brings it back. If it says it found no plan, check that your iPhone is signed in to the Apple Account you bought it with (Settings, then your name), and try again. A plan belongs to one Eeda account: if the app says it belongs to a different Eeda account, sign in to that account, or email support@geteeda.com. Restoring never charges you again.

How do I add photos to my page?

Open the My page tab and tap Photos: add up to 8 from your camera or photo library, remove any, and tap “Make main photo” on the one you want first — the main photo is what customers see in search. Until you add one, your card in search and the top of your page show the Eeda mark on the brand colours where the photo would be — nobody else’s picture, ever. Only upload photos you took or have the right to use, and take out anything that identifies someone else — a face, a name, a house number, a license plate, or the inside of a home that is not yours.

How do I add before & after photos?

On the My page tab, open “Before & after photos” and add a pair: a photo from before the job and one from after, which kind of work it was, and a short caption if you like. Tick that you have the homeowner’s permission and that no house number, street sign, license plate or address is visible. You can keep up to 12 pairs. A person at Eeda looks at each pair before customers see it, and the app tells you when it is live or if it was not approved.

Why isn’t my page showing yet?

New pages are read by a person at Eeda before they appear in search — after you tap “Send my page to Eeda”. If something is missing we send it back with a note telling you what to add. That read is about the page being real and clear; it is not a check of your credentials. A page sent with only your business name, phone number, city and state can go live, but customers find pros by the kinds of work they do, so add yours on My page as soon as you can.

Does Eeda look into my license or insurance?

No. We display what you provide, with the date you provided it, and customers can look your license up with the state themselves. You are responsible for holding every license, permit, and insurance policy your work and your state require, and for keeping your page current.

What happens when my insurance proof expires?

If you typed the month your certificate of insurance runs out, it counts as good through the last day of that month. About two weeks before the month ends, Eeda reminds you with a notification (in the app’s bell, and on your phone if you allow notifications). Once the month has ended, Eeda reminds you again, and customers no longer see “Insured” or your certificate on your card and your page — they never see the word “expired”. Only you do: your Home tab says “Your insurance proof is out of date”, your own page shows a note under the certificate, and on My page, “Licenses and insurance” reads “Insurance proof out of date”. Tap “Upload new proof” (or open “Licenses and insurance” on My page), tap Replace to add your new certificate, type the month it runs out and tap Save — “Insured” shows on your page again straight away. If it is still out of date two weeks after the month ended, Eeda reminds you once more. Customers can always ask you for your current certificate, so keep it handy.

What is the statement I tick before I send my page?

A box of your own, apart from the Terms box, that you tick every time your page is about to go live — when you tap “Send my page to Eeda” on “Check and send” on My page, when you send your page again after a person at Eeda asked for a change, and when you claim a page Eeda listed for your business. It reads: “I hold every license, registration, permit, and insurance policy required where I work for the services I’m listing. Everything I’ve entered — my business details, credentials, and documents — is accurate and current, and I’ll keep it that way for as long as my listing is live.” Your page cannot be sent without it. Eeda keeps the words you ticked, the time and that it was you, and a person at Eeda sees them beside your page. It is your statement, not ours: Eeda does not check it. Eeda also keeps a dated copy of your page every time it is created, changed or deleted — what it said, when, and who changed it — for three years. Only a person at Eeda can see those copies; they are how we can tell what a customer saw on the day they hired you, if there is ever a question.

My page was sent back — what now?

A person at Eeda read it and something needs changing. Open your Home tab and read the note — it says what to fix. Open that part of your page on the My page tab, fix it and tap Save, then tick your statement and tap “Send my page to Eeda” again. A person at Eeda reads it again before it goes live.

How do I change my page after it is live?

Open the My page tab and tap the part you want to change — your business, the work you do, prices, payment, working hours, photos or licenses. Make the change and tap Save. The change shows on your page straight away.

How do I set or change my working hours?

Open the My page tab and tap “Working hours”. Switch on the days you work, pick the start and end time for each, then tap Save. Customers see your hours on your page; leave every day off and your page says you have not listed your hours. Taking urgent jobs is a separate switch, “I take emergency calls”, under “How you take payment”.

How do customers reach me?

They call or text the number on your page from their own phone, or email you if you added a business email to your page (it is optional). Eeda has no in-app messaging; the conversation is yours, and Eeda is not told what you agree. If you turn on online booking, customers can also send you booking requests from your page. What a customer tells you reaches you for that job — use it for that job only, never for a marketing list.

How do I share my Eeda page?

Once your page is live, open it — tap My page at the bottom, then “See my page as customers do” — and tap “Share” on the top corner of the photo. Your phone’s share sheet opens with “Find my business, … on Eeda” and the link to your page typed in; send it by text, email or any other app, or paste the link on your own website or social media. Anyone who opens the link sees your page’s basics on geteeda.com — your business name, the kinds of work you do, your city, your stars and how many reviews, your years in business, how you take payment and whether you take emergency calls — but not your phone number, email or photos; to call or text you, they get the Eeda app. While your page is paused, or before it is live, there is no “Share” button and the link says the page isn’t available.

Can Eeda text me about my page?

Yes, if you want it. Turn on “Texts about my page” on the Account tab, or tick the box when you sign up (the full words you agree to are right under it). Once a month, on the 1st, while your page is live, you get last month’s views of your page and the Call and Text taps on it; you also get a text for each new booking request (the day, the time and the service — never the customer’s name) and when a person at Eeda approves your page or asks for a change. The first time texts can reach you, one text says you are opted in. Texts come from (877) 460-5088, only to your cell number once it is confirmed with the code. Reply STOP to stop them at once (the switch in the app turns off the next time Eeda would have texted you; to get them again, text START to (877) 460-5088, then turn “Texts about my page” back on), or turn the switch off; reply HELP for help. Nobody at Eeda reads replies to the texts — to reach a person, email support@geteeda.com. Message frequency varies; message and data rates may apply. The app shows the same kinds of news (its page numbers cover the last 7 and 30 days). More at geteeda.com/texts.html.

How do I take bookings online?

Online booking is included with your page at no extra cost — there is nothing to buy. On the Account tab, turn on “Take bookings online” (it is off until you turn it on), then tap “Set my times” and add the times customers can ask for (see the next answer). Your page then shows a “Book now” button, so customers can ask for one of those times. Customers can book only while your page is live. Leave it off and customers reach you by Call, Text and Email, the same as always.

How do I set the times customers can book?

Open the Calendar tab and tap “Set my times” (or tap it under “Take bookings online” on the Account tab). Every day of the week, Monday to Sunday, has its own card. On a day’s card, tap “Add a window on Monday” (or whichever day it is), turn the two wheels to the window you can arrive in (like 8 AM to 12 PM), and tap Save. To put the same window on other days too, tick them under “Also add it on these days” before you save — nothing is ticked for you, so no day changes by surprise. Tap a time on a day’s card to change its hours, or to remove it, for that day only: your other days keep their times. Want a break in the day, say 1 PM to 2 PM inside 8 AM to 6 PM? Under the window, tap “Block off time in this window”, turn the two wheels to the time you aren’t available, and tap “Block off 1:00 – 2:00 PM”. Customers then pick one hour outside it, and “Any time in this window” isn’t offered while a blocked-off time is on. A window can hold up to 4 blocked-off times; tap one to change it or remove it. When you add one to a weekly window, tick days under “Also block it off on these days” to put the same blocked-off time on your other days whose window holds it. You can still add two windows on the same day instead, say 8 AM to 1 PM and 3 PM to 7 PM — the wheels start after the day’s last time, the card shows the break between them, and two windows on one day just can’t overlap. Every time on your cards, and every blocked-off time, has an On / Off pill just under it: tap it to switch that time off for a while without deleting it, and tap it again to turn it back on. Customers can’t book a time that is off, and a blocked-off time that is off blocks nothing. Bookings already made stay as they are. To set several days in one go, tap “Add a time window” at the bottom of the page: Monday to Friday are ticked to start with, and you tap a day to tick or untick it. For a single date instead, tap “Just one date instead” there and pick the date; times for one date are listed under “One date only”, below the week. Each time is saved as soon as you tap Save, and a time you remove is gone at once, so when you’re finished, tap “Done” at the bottom of the page to go back to the tab you came from. Customers can only ask for the times you list. A customer who asks for one hour inside a window holds only that hour, so the rest of the window stays on offer; a request for any time in a window, or for an exact time, takes that whole time off offer.

What happens when a customer sends a request?

It shows under Requests on your Home tab, and your phone buzzes (and, if you turned on “Texts about my page”, you get a text too). You have 8 hours to confirm or decline. Until you confirm you see the customer’s name, the service, the day and time, the city and their note; when you confirm you also get the job address and their phone number, for that job only. If you do not answer within 8 hours, the request expires, the customer is told, and the time is offered again. If the request came from one of your windows, tapping “Confirm this booking” opens “When will you arrive?”: it shows what the customer asked for (“any time between 8:00 AM and 7:30 PM”, or one hour), and you can confirm it as asked or turn the wheel to the hour you will arrive, inside that window (the wheel leaves out the hours you blocked off in that window) — the customer is told the exact time, with what they asked for beside it, in the app, by alert and by email. A request for one hour holds only that hour, so other customers can still ask for the rest of the window; a request for any time in a window holds the whole window. A request for an exact time (an older kind of slot) is confirmed as it is. How quickly you answer can show on your page (for example “Typically answers in about 2 hours”), worked out from your own requests.

The customer wasn’t home.

Once the booked time has passed, open the booking (under “Needs closing” on your Home tab, or on the Calendar tab) and tap “They didn’t show up”. The customer is told and the booking closes. Only mark a no-show when nobody was there; if you did the work, mark it done instead.

Can my confirmed jobs go on my phone’s calendar?

Yes. Once you have confirmed a booking, a card on the Calendar tab asks “Put your bookings on your calendar?” — tap “Add to my calendar”, and your phone asks once for calendar access. The same switch, “Put confirmed bookings on my calendar”, is on your Account tab. From then on, every booking you confirm goes onto your phone’s own calendar by itself: the time, a title like “Drain cleaning — Sam Rivera”, the job address, and a note saying it came through Eeda with the customer’s number and their note, plus one alert an hour before. If a booking is cancelled — by you or by the customer — Eeda takes its event off again. A request you haven’t answered never goes on; a booking you marked done, or a no-show, keeps its event. Eeda reads nothing in your calendar: it only adds its own events and finds them again, by the ids it kept, to remove them — the reason an iPhone asks for full calendar access (the “add only” kind can’t find an event once it is added). The setting and those ids stay on your phone, never on your account; nothing about your calendar reaches Eeda. Turn the switch off and the events Eeda added for bookings still ahead come off (past ones stay); your phone’s Settings (Eeda, then Calendars) is the other way to allow or stop it.

Can I turn off online booking?

Yes. On the Account tab, turn off “Take bookings online”. The “Book now” button goes from your page, and customers reach you by Call, Text and Email instead. Bookings you already confirmed stay in your list — keep them, or cancel them in the app so the customer is told. Your plan and its price stay the same: online booking is included, so turning it off saves nothing and turning it back on costs nothing.

What is the Leads tab?

Once your page is live, the Leads tab shows leads: jobs customers have posted in the kinds of work you do, up to 100 miles from your base city, newest first — you can narrow it to 10, 20, 30 or 50 miles. Open one to read it and send a quote: a fixed price, a range, or “estimate after a visit”, when you could start, and a short note. You can update or withdraw your quote while the lead is open. If a person at Eeda hides a quote because it did not meet the Community Guidelines, you get a notification saying so; the homeowner no longer sees it, and it cannot be withdrawn and sent again. Quoting is part of your page: no fee per lead, per quote, per job or per hire, and no limit on how many you send. You never see the homeowner’s name, number or email; if they like your quote, they call, text or email you from their own phone. Keep phone numbers, emails and links out of your quote — the app refuses them — and quote only on work you can do and are licensed for. A quote is a rough price, not a contract.

Why can’t I see any leads?

Three usual reasons. Your page is not live yet — the Leads tab opens once a person at Eeda has read your page and it is live. You have not picked the kinds of work you do — add them on the My page tab. Or no job has been posted near you lately — tap a wider distance at the top of the Leads tab, up to 100 miles.

Can I get told about new leads?

Yes. Once your page is live, the “Lead alerts” card on your Home tab has a “Tell me about new leads” switch and a distance (10, 20, 30, 50 or 100 miles). With it on, you get a notification in the app — and on your phone, if you allow Eeda’s alerts — when a job in one of the kinds of work you do is posted within that distance. If a homeowner picks you when they close a job, the app tells you that too.

Can I reply to a review?

Yes, once per review, and everyone can see it. On the Home tab, tap your star rating (“How customers rate you”) to open Your reviews — or open your own page and find the review — and tap Reply. Keep it about the job, keep it civil, and do not share anything about the customer that the review itself does not show. A reply cannot be edited or removed once posted, so read it twice.

Can I see who looked at my page?

No. You see totals only: how many people opened your page in the last 7 and 30 days — each person counts once a day — a small bar for each of the last 14 days, how many people saved you to their My Pros, how many Call or Text taps your page got, and — if you take online booking — how many booking requests came in and how many were confirmed. Names are never attached to any of it, and your own visits to your own page are not counted. The counts come from people using the Eeda app, and the daily counts are deleted after 90 days.

Someone left a review I think breaks the rules.

A person reads every review before it appears, but if one got through that you think breaks the rules, email support@geteeda.com within 30 days of the review appearing. We remove reviews that break our content rules — for example one about a different business, or one we have reason to believe was written by someone who never dealt with you. We do not remove a review just because it is negative, and we do not decide who was right in a disagreement between you and a customer.

My page was paused.

If five different people whose Eeda accounts are at least a week old report a page within 30 days, it comes out of search while we look at it. Each person counts once. We tell you it happened and why, and you can ask us to look again by replying to that email, or writing to support@geteeda.com, within 30 days; someone other than the person who decided will read it. If your page goes back into search, the app tells you that too. (If the app says your Eeda plan has ended, or that Apple couldn’t charge your card, that is not a pause by reports: see “What happens when my plan ends?”)

Still stuck?

Email support@geteeda.com. Tell us your account email, what you were doing, and what you expected to happen. A founder reads every message.

Contact us